FAQs
What is the working hours for the Customer Advisor position?
The Customer Advisor position is a part-time temporary role requiring 8 hours per week, typically consisting of 2 x 4-hour shifts, with a mixture of weekend and weekday working.
What is the pay rate for this position?
The pay rate for the Customer Advisor position is £11.70 per hour for those aged 21 and over, with adjusted rates for younger candidates. After completing the required retail induction PaSS stages, the pay increases to £12.05 per hour for those aged 21 and over.
Do I need to have previous experience in retail to apply?
Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment is preferred, but not mandatory. The right attitude and behaviors are essential, and full training and support will be provided.
Is there a requirement for transportation to the work location?
Yes, ideally candidates should have their own transport for this position at the Gates Garden Centre in Oakham.
What benefits are offered to Customer Advisors?
Benefits include a generous staff discount scheme, holiday entitlement that increases with service, company contribution pension, access to the Pavers Foundation for charitable giving, career pathways through the Pavers Academy, and wellbeing and financial support through RetailTRUST.
What are the key responsibilities of the Customer Advisor?
Key responsibilities include delivering exceptional customer service, advising customers on shoe care and accessories, achieving daily KPI targets, maintaining a positive attitude and team spirit, and supporting store maintenance and product placements.
How can I apply for the Customer Advisor position?
Interested candidates can apply for the Customer Advisor position by submitting their application through the appropriate platform or channel mentioned in the job listing.
What is the company’s commitment to sustainability?
Pavers is dedicated to sustainability and was the first major retailer to achieve Carbon Neutral status in 2021, maintaining this annually. Additionally, through the Pavers Foundation, the company has contributed over £2.2 million to vital causes in health, education, and community sectors since 2018.
Are there opportunities for career progression within the company?
Yes, there are opportunities for career progression within the company through initiatives provided by the Pavers Academy, which offers online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs.
Is training provided for new employees?
Yes, full training and support will be provided to ensure that new employees succeed in their roles.