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Customer Advisor - TradePoint

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B&Q

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Chester

AI generated summary

  • You must be a great communicator and team player, adaptable in approach, eager to help trade members, willing to learn, and flexible for a varied work schedule, including weekends and holidays.
  • You will engage with trade members, build relationships, understand their needs, and recommend suitable products and services to enhance their business.

Requirements

  • A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
  • You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities.
  • You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
  • You’ll be happy to continuously develop your skills through training and by learning from others.
  • You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.

FAQs

What is the work schedule for the Customer Advisor - TradePoint position?

The work schedule is part-time, with 25 hours per week over 5 shifts, varying between 7am and 8pm, Monday to Sunday.

What is the hourly rate for this position?

The UK Notional hourly rate is £12.75 per hour.

Is this position temporary or permanent?

This position is a permanent contract.

Will I receive training for timber cutting?

Yes, full training will be provided to ensure you are confident and equipped to carry out timber cutting safely and efficiently.

What are the main responsibilities of a TradePoint Customer Advisor?

The main responsibilities include engaging with trade members, understanding their needs, recommending products and services, and promoting trade loyalty schemes.

What skills are required for this role?

Required skills include great communication, teamwork, the ability to build relationships with customers, and a keen eye for new business opportunities.

Are there opportunities for growth and skill development in this role?

Yes, there are opportunities for continuous skill development through training and learning from others.

What benefits are available to employees in this role?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, shopping discounts, wellbeing benefits, and an Employee Assistance Programme.

How does B&Q approach diversity and inclusion?

B&Q is committed to making the company more diverse and representative of the communities they serve, where everyone can feel they belong and have equal opportunities.

Who should I contact for recruitment adjustments during the application process?

You should contact recruitment@b-and-q.co.uk for any recruitment adjustments during the application or interview process.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors