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Customer Advisor - TradePoint

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B&Q

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must be a great communicator, team player, adaptable, relationship builder, eager to learn, customer-focused, and flexible to work various shifts, including weekends and holidays.
  • You’ll engage with trade members, build relationships, and recommend tailored products and services to meet their business needs through effective conversations.

Requirements

  • A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
  • You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
  • You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
  • You’ll be happy to continuously develop your skills through training and by learning from others.
  • You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.

FAQs

What is the working hours for the Customer Advisor - TradePoint position?

The role is part-time, requiring 18.75 hours per week, with shifts available Monday to Sunday from 7.00 am to 10.00 pm.

What is the duration of the contract for this position?

This is a 3-month fixed-term contract.

What is the hourly wage for this job?

The UK Notional hourly rate for this position is £12.21 per hour.

Where is this position located?

The position is located at B&Q Stockport.

What qualities are you looking for in a candidate?

We are looking for a great communicator and team worker who can build relationships with customers, adjust their approach in different situations, and has an eye for new business opportunities.

Are there opportunities for skill development?

Yes, you will have opportunities to continuously develop your skills through training and learning from others.

Is there flexibility in work scheduling?

Yes, the role requires a candidate who is flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

What benefits do employees receive?

Employees receive a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, shopping discounts, wellness benefits, and more.

Does B&Q promote diversity and inclusion?

Yes, B&Q is committed to making the company diverse and representative of the communities we serve, ensuring that everyone feels they belong and has equal opportunities.

Who should be contacted for recruitment adjustments?

For any recruitment adjustments during the application or interview process, please contact recruitment@b-and-q.co.uk.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors