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Customer and Trading Manager - Convenience

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Sainsbury's

3d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Edinburgh
  • 10d left

AI generated summary

  • You need a passion for customer service, team motivation skills, retail or management experience, strong planning, flexibility for shifts, commitment to values, and effective communication skills.
  • You’ll manage shifts, lead your team, ensure product availability, plan resources, conduct handovers, and create a supportive environment to delight customers.

Requirements

  • What you'll need to bring
  • - A passion for delivering great customer service
  • - Ability to motivate and inspire a team
  • - Experience in retail or management
  • - Strong planning and organizational skills
  • - Flexibility to work different shifts, including weekends
  • - A commitment to the values and goals of Sainsbury’s
  • - An understanding of retail operations and business processes
  • - Effective communication skills
  • - A focus on continuous improvement and development

Responsibilities

  • You’ll be responsible for everything that happens instore during your shift; and great training will give you the confidence to lead your team, plan resources effectively and ensure customers are always delighted.
  • You’ll run the shift during the day, managing your team’s performance and time, demonstrating a decisive, organised and inclusive approach.
  • Reporting into the Store Manager, you and the small team of other managers will be planning in advance including shift patterns, product availability and busy times throughout the day so that those essential products are there for our customers and everything runs like clockwork.
  • And at the end of every shift, you’ll give a thorough handover to the next Manager.
  • We’ll give you the time and space you need to do all that properly.
  • Because when our teams work really well together, our customers notice.
  • You’ll ultimately be accountable for making everything as good as it can be.
  • As a Customer and Trading Manager in our convenience stores we’ll even give you the opportunity to work your full time hours across four days.
  • You’ll nurture a team where everyone feels supported to be themselves.
  • Your ability to guide, motivate and inspire your team of colleagues will be key to achieving that.

FAQs

What is the salary for the Customer and Trading Manager position?

The salary starts from £29,250.

Where is the job location for this position?

The job is located at Winchburgh Main Street Local Store, Winchburgh, EH52 6QU.

What type of contract is offered for this role?

This position is a permanent contract.

In which business area is this role categorized?

This role is categorized within the Retail business area.

When is the closing date for applications?

The closing date for applications is 01 January 2025.

What responsibilities will I have as a Customer and Trading Manager?

You will be responsible for managing the store during your shift, leading your team, planning resources, and ensuring customer satisfaction.

Is there a specific management structure in place during opening hours?

Yes, there is a clear management presence across all opening hours to assist customers and colleagues.

Can I work my hours over a condensed schedule?

Yes, you will have the opportunity to work your full-time hours flexibly across four days.

What benefits are offered to managers at Sainsbury’s?

Benefits include a flexible work schedule, discount cards, free food and hot drinks, generous holiday entitlement, pension matching, a share scheme, wellbeing support, and special offers.

How will I receive training and support in this role?

You will undergo a clear induction and orientation, along with a specific training plan created in collaboration with your manager for skill development.

Are there opportunities for career advancement within Sainsbury’s?

Yes, there are plenty of opportunities for career advancement and skill development within the organization.

Is there a discount available for employee purchases?

Yes, employees receive a 10% discount off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks, which increases to 15% on specific days.

What type of support is available for wellbeing?

Wellbeing support includes access to emotional support, counseling, legal, and financial advice.

Does Sainsbury's offer a pension plan?

Yes, Sainsbury's offers a pension plan where they will match 4-7% of your contributions.

Is there a cycle to work scheme available?

Yes, there is a Cycle to Work scheme that allows you to hire a new bike and cycling equipment while saving on tax and national insurance.

How do I apply for this position?

You can click 'apply' to start your Sainsbury's journey.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.