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Customer and Trading Manager - Online

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Sainsbury's

28d ago

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration

Requirements

  • There’s nothing our customers love more than a delivery to their doorstep, right when they want it with everything they ordered and brilliant service.
  • It’s busy, and you’ll be responsible for everything that happens during your shift; and great training will give you the confidence to lead your team, plan resources effectively and ensure customers are always delighted.
  • Our purpose is that driven by our passion for food, together we serve and help every customer.
  • Online is all about the pace and organisation keeping your team engaged, our vans on the road and our customers happy.
  • That means the team is super-busy as they pick, pack, prepare and deliver online orders to our customers’ doorsteps, from early until late.
  • You’ll manage your team’s performance and time, making sure they feel supported and that everything gets done.
  • Whilst on shift you’ll be ultimately responsible for making sure it runs like clockwork.
  • In collaboration with other managers, you’ll be planning shift patterns and activities in advance.
  • And at the end of your shift, you’ll do a thorough handover to the next Manager.
  • This is a great way to begin your management career in retail, or to develop the skills you already have and make them first-class.
  • Our customers are always looking for that something extra special, and your ability to guide, motivate and inspire your team of colleagues will be key to achieving that.
  • Our structure gives clear management presence across the full range of opening hours so that our customers and colleagues always feel able to ask for help or offer solutions when things aren’t going so well.
  • You’ll ultimately be responsible for making everything as good as it can be.
  • We’re an award-winning diverse employer so you’ll nurture a team where everyone feels supported to be themselves.
  • When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you'll build alongside your manager.
  • They will support and coach you to deliver great performance, whilst having plenty of time to develop.
  • There are plenty of opportunities for you to stretch and develop your skills so just let us know when you’re ready to take on more.
  • Remember, you’ll be part of the Sainsbury’s team so you’ll never, ever be short of options.

Responsibilities

  • Our purpose is that driven by our passion for food, together we serve and help every customer.
  • Online is all about the pace and organisation keeping your team engaged, our vans on the road and our customers happy. That means the team is super-busy as they pick, pack, prepare and deliver online orders to our customers’ doorsteps, from early until late. You’ll manage your team’s performance and time, making sure they feel supported and that everything gets done.
  • Whilst on shift you’ll be ultimately responsible for making sure it runs like clockwork. In collaboration with other managers, you’ll be planning shift patterns and activities in advance. And at the end of your shift, you’ll do a thorough handover to the next Manager.
  • We’ll give you the time and space you need to do all that properly. Because when a team works really well together, our customers notice.

FAQs

What is the salary for the Customer and Trading Manager - Online position?

The salary starts from £29,250, dependent on experience as well as store size, complexity, and location.

Where is the job located?

The job is located at the Sevenoaks Store in Sevenoaks, TN14 5EG.

What is the contract type for this position?

The contract type for this position is permanent.

What are the working hours for this role?

The role requires working shifts during busy hours to manage online orders and team performance effectively.

Is experience in retail management necessary for this role?

Experience in retail management is not mandatory; this role is suitable for those beginning their management career or looking to develop existing skills.

What kind of training will be provided?

You will receive a clear induction, orientation, and a training plan tailored to your needs, supported by your manager.

What are the benefits offered to managers in this role?

Benefits include a discount card, free food and hot drinks, generous holiday entitlement, a pension scheme, well-being support, and special offers on gym memberships and more.

When is the closing date for applications?

The closing date for applications is 14 December 2024.

Can you provide information about team support and culture in this role?

The role emphasizes a supportive team environment where management is available during all opening hours, fostering a culture where both colleagues and customers can seek assistance.

What opportunities for development are available in this job?

There are numerous opportunities for skill development and career advancement within Sainsbury’s, and you are encouraged to communicate your readiness to take on more responsibilities.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.