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Customer Application Specialist – Diagnostics Solutions (Northern Italy)

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Italy
    Remote
  • Quick Apply

AI generated summary

  • You must hold a relevant degree and have hands-on experience in staining techniques, knowledge of pathology workflows, Italian proficiency, and a valid driving license.
  • You will support sales with technical expertise, conduct training and demonstrations, assist customers post-sale, handle inquiries, report activities, and build relationships to ensure satisfaction.

Requirements

  • University degree in Biology, Biomedical Science, Biotechnology, Biochemistry or similar
  • Significant hands-on experience with H&E/primary/special staining, immunohistochemistry and/or ISH
  • Great knowledge of pathology workflows
  • Full proficiency in Italian and good level of English
  • IT/Computer literacy
  • A valid driving license
  • Previous experience in an Applications / Technical role around similar solutions is desirable but not essential.

Responsibilities

  • Collaborate with the Sales and Marketing organizations in the promotion of products.
  • Provide in-field pre-sales technical support to Italy Sales Representatives to ensure high value sales are progressed, including Customer Facing Team technical visits, on-site demonstrations, workshops, and tender support.
  • Provide post-sales support to the customer, including onsite instrument and product training, validation support, optimisation / adaptation of products to customers’ needs, on-going technical support and customer care.
  • Participate in Clinical Sessions with Pathologists reviewing slides on demonstrations or for technical troubleshooting.
  • Report the result of actions (trainings, demos, and technical support) to CAS Manager.
  • Drive seminars and special training for customers (technician, pathologists, others lab stakeholders).
  • Help build customer relationships and to maintain customer satisfaction and loyalty.
  • Assess competitor activity whilst on customer sites and to report back to the Sales Management Team.
  • Collaborate and support the Customer Technical Support Team / Remote Service Engineer (RSE).
  • Handle customer complaints and inquiries in collaboration with local sales, service, and RSE in compliance with the global complaint handling process.

FAQs

Do we support remote work?

Yes, we offer a hybrid format that includes the option to work remotely.

What regions will I be required to travel to in this role?

You will be required to travel mainly to the northern regions of Italy, specifically Lombardia, Piemonte, and Veneto.

Is a driving license necessary for this position?

Yes, a valid driving license is required for this role since regular travel to customer sites is part of the job.

What qualifications are needed for this position?

A university degree in Biology, Biomedical Science, Biotechnology, Biochemistry, or a similar field is required.

Is previous experience in an Applications / Technical role necessary?

Previous experience in an Applications / Technical role is desirable but not essential.

What language skills are required for the position?

Full proficiency in Italian and a good level of English are required.

How often will I need to travel for this job?

This job requires travel approximately 75% of the time.

What type of benefits does Agilent offer?

Agilent offers a permanent contract, career development opportunities, a company pension scheme, yearly bonus, company car, private health care, stock purchase plan, and medical & life insurance.

What are the key responsibilities of a Customer Application Specialist?

Key responsibilities include providing pre-sales technical support, delivering post-sales support and training, participating in clinical sessions, driving seminars, and building customer relationships.

What personal qualities are important for this role?

The ideal candidate should be proactive, outgoing, customer and quality oriented, possess strong communication skills, and be flexible and adaptable while having strong planning and organizational skills.

Agilent Technologies

Science & Healthcare
Industry
10,001+
Employees
1999
Founded Year

Mission & Purpose

Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.