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Customer Assistant

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Vue

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Preston

AI generated summary

  • You should be a team player with a positive attitude, able to work in a busy environment, eager to learn, respectful to others, well-presented, a clear communicator, and passionate about cinema.
  • You will greet customers, assist with queries, manage queues, communicate movie details and promotions, maintain cleanliness, and ensure a safe environment for guests and staff.

Requirements

  • Prior working experience is not essential but some experience working with people is preferred
  • Have a positive can-do attitude and always willing to go the extra mile
  • A team player that supports your colleagues with various daily tasks
  • Ability to work at pace in a busy and sometimes pressured environment
  • Can demonstrate initiative and have the eagerness to learn new skills
  • Treat your colleagues and customers with respect and are always approachable
  • Take pride in your appearance and ensure a clean and tidy uniform
  • A clear communicator with good verbal and written skills
  • Confident in your ability to use the technology in our cinemas – Till points, ticket scanner etc.
  • Share a passion for the film and cinema industry
  • Aligned with our core values and can demonstrate these every day

Responsibilities

  • Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
  • Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
  • Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
  • Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
  • Communicate up to date information about pricing and the value of our content offering and booking options to our customers
  • Support our customers’ understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
  • Inform customers about our food & beverage options – How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
  • Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
  • Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures

FAQs

Do I need prior experience to apply for the Customer Assistant position?

No, prior working experience is not essential, but some experience working with people is preferred.

What will be my main responsibilities as a Customer Assistant?

Your main responsibilities will include greeting customers, serving at retail counters, maintaining a clean and safe environment, answering queries about current content, and providing after-care service to ensure customer satisfaction.

Is there an opportunity for career development within the company?

Yes, many employees began as customer assistants and have progressed to develop their careers within the business.

What skills are important for this role?

Important skills include having a positive attitude, being a team player, demonstrating initiative, having good communication skills, being able to work in a fast-paced environment, and sharing a passion for the film and cinema industry.

What are the working conditions like at Vue?

Working at Vue means being part of a dynamic team that focuses on providing unforgettable experiences, while embracing collaboration and different perspectives.

What are the key benefits of working as a Customer Assistant at Vue?

Key benefits include unlimited cinema access for you and a monthly allowance for family and friends, annual holiday allowance, wellbeing support including online GP access, employee discounts on food and beverages, and exclusive rewards with many big brands.

How does Vue ensure equal opportunities in employment?

Vue is committed to promoting equal access and opportunities for all employees, ensuring that no one receives unjustified less favorable treatment based on various characteristics such as race, gender, age, and more.

Will I receive training for my role as a Customer Assistant?

Yes, you will have access to regular training and development tools to help you confidently complete your daily tasks and responsibilities.

What kind of environment will I be working in?

You will be working in a busy cinema environment that requires maintaining cleanliness and safety while providing excellent customer service.

How does Vue define its core values?

Vue’s core values include analytical thinking, belonging, collaboration, customer focus, dynamism, and excitement, which guide the way they serve customers and work together as a team.

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Vue

Vue is the largest privately owned cinema operator in Europe.

Entertainment & Media
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

Vue Entertainment (stylised as vue), formerly SBC International Cinemas, is a cinema company operating in the United Kingdom and Republic of Ireland. The company was formed in May 2003 by the acquisition of Warner Village Cinemas by SBC and the subsequent rebranding of the business as Vue. As of 2013 the company has 80 cinemas in the UK, making it the third largest cinema chain in the country, with 755 screens.