Vue Entertainment (stylised as vue), formerly SBC International Cinemas, is a cinema company operating in the United Kingdom and Republic of Ireland. The company was formed in May 2003 by the acquisition of Warner Village Cinemas by SBC and the subsequent rebranding of the business as Vue. As of 2013 the company has 80 cinemas in the UK, making it the third largest cinema chain in the country, with 755 screens.

Entertainment & Media

Vue is the largest privately owned cinema operator in Europe.

You should have a positive attitude, teamwork skills, initiative, respect for colleagues and customers, good communication, tech-savviness, a passion for film, and aligned values.

You will greet customers, manage queues, provide movie info, promote food options, maintain cleanliness, and ensure a safe environment while supporting an enjoyable cinema experience.

Customer Relations

Hospitality & Retail

Gloucester

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 Overall Purpose
 Our customer assistants are the essential link between our business and our customers. From day one, you’ll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience.
 You’re not required to have prior working experience to be a successful customer assistant but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year.
 You’ll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy and be equipped with the knowledge to answer queries about all our latest content and blockbusters.
 And what’s great – many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.
 What Will I Be Doing?
 <ul>
 <li>Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction</li>
 <li>Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times</li>
 <li>Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.</li>
 <li>Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities</li>
 <li>Communicate up to date information about pricing and the value of our content offering and booking options to our customers</li>
 <li>Support our customers’ understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP &amp; recliner seating, accessibility options and over 18 screenings etc.)</li>
 <li>Inform customers about our food &amp; beverage options – How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience</li>
 <li>Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)</li>
 <li>Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures</li>
 </ul>
 What Skills Do I need? 
 <ul>
 <li>Prior working experience is not essential but some experience working with people is preferred</li>
 <li>Have a positive can-do attitude and always willing to go the extra mile</li>
 <li>A team player that supports your colleagues with various daily tasks</li>
 <li>Ability to work at pace in a busy and sometimes pressured environment</li>
 <li>Can demonstrate initiative and have the eagerness to learn new skills</li>
 <li>Treat your colleagues and customers with respect and are always approachable</li>
 <li>Take pride in your appearance and ensure a clean and tidy uniform</li>
 <li>A clear communicator with good verbal and written skills</li>
 <li>Confident in your ability to use the technology in our cinemas – Till points, ticket scanner etc.</li>
 <li>Share a passion for the film and cinema industry</li>
 <li>Aligned with our core values and can demonstrate these every day</li>
 </ul>
 Life at Vue
 Working at Vue means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be.
 Our standards are high, but we don’t take ourselves too seriously – we’re all about working together and embracing different perspectives because that’s how we genuinely improve what we do.
 Our Core Values
 <ul>
 <li>Analytical: Big picture thinking and detail enables informed decisions</li>
 <li>Belonging: Our narrative is one and inclusive team – where everyone’s voice matters</li>
 <li>Collaboration: We are in this together - working to offer the best experience for our customers and team</li>
 <li>Customer focus: Our customers are our main priority and at the centre of everything we do</li>
 <li>Dynamic: We are inquisitive problem solvers and not afraid of a challenge</li>
 <li>Excitement: The world of big screen entertainment is continuously evolving and we wouldn’t have it any other way</li>
 </ul>
 Key Benefits
 <ul>
 <li>Unlimited cinema for you and a monthly allowance for your family and friends</li>
 <li>Annual holiday allowance</li>
 <li>Wellbeing support including online GP access</li>
 <li>Employee discounts across our food &amp; beverage range at our cinemas</li>
 <li>Exclusive discounts and rewards with many big brands through our rewards programme</li>
 </ul>
 Equal opportunities
 Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.
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  Overall Purpose
  Our customer assistants are the essential link between our business and our customers. From day one, you’ll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience.
  You’re not required to have prior working experience to be a successful customer assistant but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year.
  You’ll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy and be equipped with the knowledge to answer queries about all our latest content and blockbusters.
  And what’s great – many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.
   What Will I Be Doing?
  
   Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
   Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
   Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
   Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
   Communicate up to date information about pricing and the value of our content offering and booking options to our customers
   Support our customers’ understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
   Inform customers about our food & beverage options – How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
   Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
   Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures
  
  What Skills Do I need? 
  
   Prior working experience is not essential but some experience working with people is preferred
   Have a positive can-do attitude and always willing to go the extra mile
   A team player that supports your colleagues with various daily tasks
   Ability to work at pace in a busy and sometimes pressured environment
   Can demonstrate initiative and have the eagerness to learn new skills
   Treat your colleagues and customers with respect and are always approachable
   Take pride in your appearance and ensure a clean and tidy uniform
   A clear communicator with good verbal and written skills
   Confident in your ability to use the technology in our cinemas – Till points, ticket scanner etc.
   Share a passion for the film and cinema industry
   Aligned with our core values and can demonstrate these every day
  
   Life at Vue
  Working at Vue means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be.
  Our standards are high, but we don’t take ourselves too seriously – we’re all about working together and embracing different perspectives because that’s how we genuinely improve what we do.
   Our Core Values
  
   Analytical: Big picture thinking and detail enables informed decisions
   Belonging: Our narrative is one and inclusive team – where everyone’s voice matters
   Collaboration: We are in this together - working to offer the best experience for our customers and team
   Customer focus: Our customers are our main priority and at the centre of everything we do
   Dynamic: We are inquisitive problem solvers and not afraid of a challenge
   Excitement: The world of big screen entertainment is continuously evolving and we wouldn’t have it any other way
  
  Key Benefits
  
   Unlimited cinema for you and a monthly allowance for your family and friends
   Annual holiday allowance
   Wellbeing support including online GP access
   Employee discounts across our food & beverage range at our cinemas
   Exclusive discounts and rewards with many big brands through our rewards programme
  
  Equal opportunities
  Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.
 



Customer Assistant - Vue

Customer Assistant

You should have a positive attitude, teamwork skills, initiative, and respect for others. Be tidy, communicate well, use technology confidently, and share a passion for film.

You will greet customers, manage queries, maintain cleanliness, provide information on showtimes, pricing, and promotions, and ensure a safe environment for all.

York

You should have a positive attitude, be a team player, work well under pressure, communicate clearly, embrace learning, respect others, take pride in appearance, and share a passion for cinema.

You will greet customers, assist with inquiries, manage queues, provide information on shows and pricing, promote food options, maintain cleanliness, and ensure a safe environment.

Sales & Business Development

Birmingham

You should be a team player with a positive attitude, able to work in a busy environment, eager to learn, respectful to others, well-presented, a clear communicator, and passionate about cinema.

You will greet customers, assist with queries, manage queues, communicate movie details and promotions, maintain cleanliness, and ensure a safe environment for guests and staff.

Preston

You should have a can-do attitude, be a team player, work well under pressure, communicate clearly, embrace technology, and share a passion for film while respecting colleagues and customers.

You will greet customers, manage queries, ensure a clean environment, handle transactions, communicate showtimes and promotions, and maintain safety and cleanliness throughout the cinema.

Vue

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