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Customer Assistant

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Marks and Spencer

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Facilities Management
  • London

AI generated summary

  • You must be over 18, skilled in digital tools, have product knowledge, work fast with attention to detail, communicate clearly, adapt to change, and understand customer needs.
  • You will enhance customer experiences, complete tasks efficiently, engage with customers, maintain store standards, share feedback, and own your development while meeting sales targets.

Requirements

  • Candidates must be over 18
  • Monday to Friday 04:00- 10:00
  • Skilled to utilise all digital tools and communication channels to do the job
  • Own their own learning & development and proactively access digital learning solutions
  • Have great product knowledge to sell and recommend our products and services
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Follow safe and legal working practices
  • Committed to delivering excellent work fast with great attention to detail
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • Copes well with change and work challenges and recovers quickly from its impact
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Good Knowledge of VM principles

Responsibilities

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

FAQs

What are the working hours for the Customer Assistant position?

The working hours for the Customer Assistant position are Monday to Friday from 04:00 to 10:00.

Is there an age requirement for this position?

Yes, candidates must be over 18 to apply for the Customer Assistant position.

What is the primary purpose of the Customer Assistant role?

The primary purpose of the Customer Assistant role is to deliver a great shopping experience for customers by putting them first and ensuring high standards in service and store presentation.

What are the key accountabilities for a Customer Assistant?

Key accountabilities include serving customers efficiently, maintaining store standards, utilizing digital tools, sharing feedback, supporting colleagues, and managing tasks in line with operational procedures.

What capabilities are essential for this role?

Essential capabilities include understanding the company's strategy, attention to detail, openness to feedback, accountability for one's work, effective communication, resilience to change, and building positive relationships.

What technical skills or experience are required for this position?

Required technical skills include contributing to store sales and cost control, knowledge of customer shopping channels, product knowledge, digital capability, understanding of customer needs, and familiarity with visual merchandising principles.

Who will I work with in this role?

In this role, you will work closely with customers, colleagues, store leadership, and other stakeholders.

How can I enhance my skills in this position?

You can enhance your skills by owning your own development and proactively accessing digital learning solutions provided by the company.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan