FAQs
What is the job title for this position?
The job title is Customer Assistant.
What is the main purpose of the Customer Assistant role at M&S?
The main purpose is to deliver a great shopping experience for customers by prioritizing their needs, promoting products, and helping improve the overall service.
What are the typical working hours for the Customer Assistant position?
The position includes early fill and replenishment shifts starting at 6 am, with every weekend included. The specific working patterns vary by vacancy.
What are the key accountabilities of a Customer Assistant?
Key accountabilities include serving customers efficiently, maintaining a clean and tidy store, monitoring sales targets, engaging with customers to understand their needs, and building expert product knowledge.
What qualities are essential for a successful Customer Assistant?
Essential qualities include high levels of customer service, attention to detail, adaptability, accountability in managing workload, strong communication skills, and good digital capabilities.
How does M&S support inclusion and diversity in the workplace?
M&S is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, ensuring that the recruitment process is fair and transparent, and welcomes conversations about flexible working arrangements.
Are there opportunities for training and development for Customer Assistants?
Yes, M&S provides training to help Customer Assistants utilize digital tools and communication channels to enhance customer service.
What flexibility is offered in terms of working arrangements?
M&S is happy to discuss flexible working arrangements and encourages candidates to share any reasonable adjustments they may require during the recruitment process.
How does M&S approach customer service in this role?
Customer service is approached by placing customers before tasks, actively engaging with them, making recommendations, and delivering remarkable service throughout their store visit.
How can I apply for the Customer Assistant position?
Interested candidates can apply by following the application instructions provided by M&S, ensuring they highlight their unique background and abilities.