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Customer Assistant

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Vue

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • York

AI generated summary

  • You should have a positive attitude, teamwork skills, initiative, and respect for others. Be tidy, communicate well, use technology confidently, and share a passion for film.
  • You will greet customers, manage queries, maintain cleanliness, provide information on showtimes, pricing, and promotions, and ensure a safe environment for all.

Requirements

  • Prior working experience is not essential but some experience working with people is preferred
  • Have a positive can-do attitude and always willing to go the extra mile
  • A team player that supports your colleagues with various daily tasks
  • Ability to work at pace in a busy and sometimes pressured environment
  • Can demonstrate initiative and have the eagerness to learn new skills
  • Treat your colleagues and customers with respect and are always approachable
  • Take pride in your appearance and ensure a clean and tidy uniform
  • A clear communicator with good verbal and written skills
  • Confident in your ability to use the technology in our cinemas – Till points, ticket scanner etc.
  • Share a passion for the film and cinema industry
  • Aligned with our core values and can demonstrate these every day

Responsibilities

  • Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
  • Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
  • Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
  • Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
  • Communicate up to date information about pricing and the value of our content offering and booking options to our customers
  • Support our customers’ understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
  • Inform customers about our food & beverage options – How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
  • Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
  • Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures

FAQs

Is prior working experience required for the Customer Assistant position?

No, prior working experience is not essential, but some experience working with people is preferred.

What responsibilities will I have as a Customer Assistant?

As a Customer Assistant, you will greet customers, serve at retail counters, maintain cleanliness, answer queries about current content, and ensure a safe and comfortable environment for customers.

What skills are needed for this role?

Key skills include a positive attitude, teamwork, the ability to work in a busy environment, communication skills, respect for colleagues and customers, technology proficiency, and a passion for the film and cinema industry.

Are there opportunities for career development in this position?

Yes, many employees began their journey as customer assistants and have gone on to develop careers within the business.

What are the working hours for a Customer Assistant?

Working hours may vary depending on the cinema's schedule, but flexibility is often required as shifts can include evenings and weekends.

What benefits does Vue offer to its employees?

Benefits include unlimited cinema access for you and a monthly allowance for family and friends, annual holiday allowance, wellbeing support including online GP access, employee discounts on food and beverages, and exclusive discounts through rewards programs.

How does Vue ensure inclusivity in the workplace?

Vue is committed to equal opportunities and ensures that all aspects of the employee life cycle promote equal access and opportunities for everyone, regardless of race, nationality, gender, sexual orientation, age, religion, or disability.

Will I receive training for this position?

Yes, regular training and development tools will be provided to help you confidently complete your daily tasks and responsibilities.

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Vue

Vue is the largest privately owned cinema operator in Europe.

Entertainment & Media
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

Vue Entertainment (stylised as vue), formerly SBC International Cinemas, is a cinema company operating in the United Kingdom and Republic of Ireland. The company was formed in May 2003 by the acquisition of Warner Village Cinemas by SBC and the subsequent rebranding of the business as Vue. As of 2013 the company has 80 cinemas in the UK, making it the third largest cinema chain in the country, with 755 screens.