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Customer Assistant

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Marks and Spencer

2mo ago

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Glasgow

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What is the start and end date for this position?

The start date for this position is 17/11/24 and the end date is 04/01/25.

What are the working hours for this role?

The working hours are Monday, Wednesday, Friday, and Saturday from 10:30 AM to 7:30 PM.

Is there a mandatory induction for new hires?

Yes, if your application is successful, you will be required to attend a mandatory induction on either Sunday, 17th of November or Monday, 18th of November at the Argyle Street store from 10:00 AM to 6:00 PM.

Can I book multiple interview slots for the same store?

No, please do not book multiple interviews for the same store; you will be considered for all roles across the store during your interview.

What should I do if I require reasonable adjustments during the recruitment process?

If you require reasonable adjustments, please share those requirements with us when completing your application, and we will make every effort to meet your needs for a fair assessment process.

What are the key accountabilities for the Customer Assistant position?

Key accountabilities include serving customers efficiently, keeping the store clean and stocked, monitoring and delivering on sales targets, engaging with customers proactively, and building expert product knowledge.

How can I demonstrate strong communication skills in this position?

You can demonstrate strong communication skills by actively engaging with customers, listening to their needs, and making recommendations based on their preferences.

Is there a focus on inclusion and diversity in this organization?

Yes, the organization is committed to an active Inclusion, Diversity and Equal Opportunities Policy and is dedicated to creating an inclusive workplace.

What type of training will I receive?

You will receive training to utilize all digital tools and communication channels to deliver excellent customer service.

What is the process for booking an interview?

Interview slots are allocated on a first-come, first-served basis, so please ensure you can fulfill the entire work pattern before booking an interview slot.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan