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Customer Assistant

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Marks and Spencer

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must provide excellent customer service, manage your workload efficiently, be adaptable, communicate effectively, build relationships, listen well, welcome feedback, and demonstrate digital skills.
  • You will serve customers, maintain store cleanliness, meet sales targets, engage with shoppers, recommend products, and utilize digital tools for exceptional service.

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What is the work schedule for the Customer Assistant position?

The work schedule for the Customer Assistant position is Sunday from 09:30 to 18:30 and Saturday from 11:30 to 20:30.

What is the main purpose of this role?

The main purpose of this role is to deliver a great shopping experience for customers while championing and promoting the products offered by the store.

What are some key accountabilities of the Customer Assistant?

Key accountabilities include serving customers efficiently, keeping the store clean and tidy, monitoring daily sales targets, engaging with customers, building product knowledge, and effectively using digital tools for customer service.

What skills are important for this role?

Important skills for this role include high levels of customer service, attention to detail, adaptability, strong communication skills, the ability to build positive relationships, and good digital capability.

Does Marks & Spencer provide training for this role?

Yes, Marks & Spencer provides training to utilize digital tools and communication channels effectively to deliver excellent customer service.

Is there an emphasis on Inclusion and Diversity in the workplace?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy and aims to create an inclusive organization.

Are there opportunities for flexible working?

Yes, Marks & Spencer is happy to discuss flexible working arrangements.

What should I do if I need reasonable adjustments during the recruitment process?

If you consider yourself to require reasonable adjustments, you are invited to share those requirements during your application, and the company will make every effort to accommodate your needs.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan