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Customer Assistant

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Marks and Spencer

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must demonstrate excellent customer service, strong communication, adaptability, attention to detail, digital skills, accountability, and a proactive approach to feedback and relationship-building.
  • You will serve customers, maintain store cleanliness, monitor sales targets, engage proactively, recommend products, and use digital tools to enhance their shopping experience.

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the working hours for this Customer Assistant position?

The position offers 12 hours per week with an example working pattern of Sunday 13:00-17:00, Tuesday 08:00-12:00, and Friday 16:00-20:00.

Is this position temporary or permanent?

This is a temporary Customer Assistant vacancy.

What is the main purpose of this role?

The main purpose of this role is to deliver a great shopping experience for customers by prioritizing their needs and promoting Marks and Spencer's products.

What are the key responsibilities of a Customer Assistant?

Key responsibilities include serving customers efficiently, maintaining store cleanliness, monitoring daily sales targets, engaging with customers to understand their needs, and building expert product knowledge.

What skills are required for this position?

Required skills include high levels of customer service, attention to detail, adaptability, strong communication skills, and good digital capability.

Does Marks and Spencer promote diversity and inclusion?

Yes, Marks and Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy and encourages a supportive and inclusive workplace.

Will there be training provided for this role?

Yes, training will be provided to utilize digital tools and communication channels effectively to deliver for customers.

Can I request reasonable adjustments during the recruitment process?

Yes, candidates can request reasonable adjustments to any part of the recruitment process to ensure a fair and transparent assessment.

How does Marks and Spencer view flexible working?

Marks and Spencer is open to discussing flexible working arrangements.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan