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Customer Assistant

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Marks and Spencer

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Hereford

AI generated summary

  • You must be 18+, provide excellent customer service, be detail-oriented, open to feedback, manage your workload, communicate effectively, adapt to change, listen well, and have good digital skills.
  • You will serve customers, maintain store cleanliness, meet sales targets, engage with customers, build product knowledge, and use digital tools for exceptional service.

Requirements

  • Due to health and safety reasons, candidates for this role must be 18 or over to apply.
  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What is the minimum age requirement for this role?

Due to health and safety reasons, candidates for this role must be 18 or over to apply.

What are the typical working hours for the Customer Assistant position?

The typical working hours for this role are as follows: Week One - Sun 0600-1400, Mon 0600-1400, Fri 0600-1400; Week Two - Mon 0600-1400, Wed 0600-1400, Sat 0600-1400.

What is the main purpose of the Customer Assistant role?

The main purpose of the Customer Assistant role is to deliver a great shopping experience by putting customers before tasks and championing the company's products while helping to improve services based on customer feedback.

What key accountabilities does a Customer Assistant have?

Key accountabilities include serving customers efficiently, maintaining store cleanliness, monitoring sales targets, engaging with customers to understand their needs, and building expert product knowledge.

What qualities are important in a Customer Assistant?

Important qualities include high levels of customer service, attention to detail, accountability for managing workload, strong communication skills, adaptability, good listening skills, and a good level of digital capability.

Does the company promote a diversity and inclusion policy?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy.

Is there an opportunity for flexible working within this role?

Yes, Marks & Spencer is happy to discuss flexible working arrangements.

What kind of training will be provided for this position?

The company will provide training to utilize all digital tools and communication channels to effectively deliver customer service.

How does the company view feedback from employees?

The company encourages employees to be open to and act upon feedback and to regularly seek it out.

What is the company's stance on reasonable adjustments during the recruitment process?

The company invites applicants to share any requirements for reasonable adjustments during the recruitment process to ensure a fair and transparent assessment process.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan