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Customer Assistant

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Marks and Spencer

14d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Edinburgh

AI generated summary

  • You must provide excellent customer service, manage your workload, communicate well, adapt to change, listen actively, be detail-oriented, open to feedback, and possess digital skills.
  • You will serve customers, maintain store cleanliness, achieve sales targets, engage proactively, build product knowledge, and utilize digital tools for outstanding service.

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What is the job title for this position?

The job title for this position is Customer Assistant - Clothing & Home.

What are the working hours for this role?

The proposed work pattern is 27 hours per week, with shifts typically scheduled from 0800 to 1500.

Is this position permanent?

Yes, this is a permanent position.

Will I receive training for this role?

Yes, all new starters will be required to attend a 2-day induction, which may not be held at your base store.

What are the key responsibilities of a Customer Assistant?

Key responsibilities include serving customers efficiently, maintaining a clean store, monitoring sales targets, engaging with customers, and building product knowledge.

Is there an emphasis on customer service in this role?

Yes, delivering high levels of customer service is a key accountability of this role.

Are there opportunities for feedback in this position?

Yes, employees are encouraged to be open to feedback and regularly ask for it to improve performance.

What skills are beneficial for this role?

Strong communication skills, adaptability, attention to detail, accountability in workload management, and digital capability are important for success in this role.

Does Marks & Spencer have an inclusion and diversity policy?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy.

Can I request reasonable adjustments during the recruitment process?

Yes, you can share your requirements for reasonable adjustments during your application, and the company will make efforts to accommodate your needs.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan