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Customer Assistant

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Vue

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have a positive attitude, teamwork skills, the ability to work in a fast-paced environment, good communication, tech confidence, and a passion for film while respecting others and maintaining a neat appearance.
  • You will greet customers, provide fast service, communicate movie information, maintain cleanliness, promote food options, and ensure a safe environment throughout the cinema.

Requirements

  • Prior working experience is not essential but some experience working with people is preferred
  • Have a positive can-do attitude and always willing to go the extra mile
  • A team player that supports your colleagues with various daily tasks
  • Ability to work at pace in a busy and sometimes pressured environment
  • Can demonstrate initiative and have the eagerness to learn new skills
  • Treat your colleagues and customers with respect and are always approachable
  • Take pride in your appearance and ensure a clean and tidy uniform
  • A clear communicator with good verbal and written skills
  • Confident in your ability to use the technology in our cinemas – Till points, ticket scanner etc.
  • Share a passion for the film and cinema industry
  • Aligned with our core values and can demonstrate these every day

Responsibilities

  • Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
  • Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
  • Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
  • Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
  • Communicate up to date information about pricing and the value of our content offering and booking options to our customers
  • Support our customers’ understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
  • Inform customers about our food & beverage options – How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
  • Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
  • Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures

FAQs

Do I need prior working experience to apply for this position?

No, prior working experience is not essential, but some experience working with people is preferred.

What is the main responsibility of a customer assistant?

The main responsibility of a customer assistant is to act as a brand ambassador by greeting customers, providing excellent customer service, keeping the cinema clean, and answering queries about film content.

What skills are essential for this role?

Essential skills include having a positive attitude, being a team player, the ability to work in a busy environment, good communication skills, and a passion for the film and cinema industry.

How will I receive training for the role?

You will use the regular training and development tools provided to confidently complete daily tasks and responsibilities.

Are there opportunities for career advancement within the company?

Yes, many employees started as customer assistants and have gone on to develop their careers within the business.

What benefits are offered to employees?

Benefits include unlimited cinema access for you and a monthly allowance for family and friends, annual holiday allowance, wellbeing support, employee discounts on food and beverages, and exclusive discounts with many big brands.

What does Vue value in its employees?

Vue values teamwork, customer focus, collaboration, inclusivity, problem-solving skills, and a passion for big screen entertainment among its employees.

How important is customer service in this role?

Customer service is extremely important in this role, as customer assistants are responsible for ensuring a positive experience for all visitors to the cinema.

Is there a dress code for this position?

Yes, employees are expected to take pride in their appearance and ensure a clean and tidy uniform.

How does Vue ensure equal opportunities for all employees?

Vue is committed to policies and processes that promote equal access and opportunities for all employees, ensuring fair treatment regardless of race, gender, age, and other factors.

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Vue

Vue is the largest privately owned cinema operator in Europe.

Entertainment & Media
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

Vue Entertainment (stylised as vue), formerly SBC International Cinemas, is a cinema company operating in the United Kingdom and Republic of Ireland. The company was formed in May 2003 by the acquisition of Warner Village Cinemas by SBC and the subsequent rebranding of the business as Vue. As of 2013 the company has 80 cinemas in the UK, making it the third largest cinema chain in the country, with 755 screens.