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Customer Assistant

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Marks and Spencer

29d ago

  • Job
    Full-time
    Entry Level

AI generated summary

  • You must be over 18, flexible, detail-oriented, open to feedback, a good communicator, adaptable, and knowledgeable about customer needs, products, and digital tools.
  • You will serve customers, maintain store standards, use digital tools, provide feedback, support colleagues, know sales targets, engage with customers, and follow safe working practices.

Requirements

  • This job role involes the use of dangerous machinery and this means we can't consider applications from anyone under the age of 18.
  • Flexible full time hours to be discussed at interview.
  • Understands how M&S operates, its strategy, future and the role they play.
  • Committed to delivering excellent work fast with great attention to detail.
  • Open to and acts on feedback, asking for this regularly.
  • Sets performance objectives for self in conjunction with line manager and in line with business plans.
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met.
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things.
  • Effective at communicating their intentions to others; ensures communication is clear and simple.
  • In control of their own reactions and considers how to share their perspective to create better reaction for team.
  • Copes well with change and work challenges and recovers quickly from its impact.
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection.
  • Contributing to store sales and cost control.
  • Work across the store to get things done right first time within timescales.
  • Comprehensive knowledge of customer shopping channels.
  • Good level of product knowledge and services across the store.
  • Up to date knowledge of the commercial operation and brilliant basics.
  • Good level of digital capability and use of digital tools and applications.
  • Understand customer needs and spot selling opportunities.
  • Adapting to change.
  • Good Knowledge of VM principles.

Responsibilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

FAQs

What is the minimum age requirement for this position?

The minimum age requirement for this position is 18 years old due to the use of dangerous machinery.

What are the working hours for this role?

The working hours for this role are flexible full-time hours, which will be discussed during the interview.

What is the main purpose of the Customer Assistant job?

The main purpose of the Customer Assistant job is to deliver a great shopping experience for customers, prioritize customer needs over tasks, and champion new ways of working within the store.

What key accountabilities does this role have?

Key accountabilities include serving customers efficiently, maintaining presentation standards, utilizing digital tools, sharing feedback, and understanding store priorities.

What skills are essential for this position?

Essential skills include being detail-oriented, effective communication, being open to feedback, and the ability to manage work efficiently.

How does the company support employee development?

The company encourages employees to own their learning and development by proactively accessing digital learning solutions and sharing knowledge with colleagues.

What type of relationships will I be building in this role?

You will be building positive relationships with customers, colleagues, store leadership, and stakeholders.

What knowledge is necessary regarding products?

A good level of product knowledge and services across the store is necessary to effectively sell and recommend products.

How is performance evaluated in this role?

Performance is evaluated through setting objectives in conjunction with the line manager, focusing on delivering excellent work with attention to detail, and achieving daily sales targets.

Is there an emphasis on safety in this position?

Yes, there is a strong emphasis on following safe and legal working practices to ensure a safe environment for all employees.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan