FAQs
What is the primary purpose of the Customer Assistant role?
The primary purpose of the Customer Assistant role is to deliver a great shopping experience for customers by prioritizing their needs over tasks and promoting the company's products, while also helping to gather feedback for continual improvement.
What are the key responsibilities of a Customer Assistant?
The key responsibilities include serving customers efficiently, maintaining a clean and tidy store, monitoring daily sales targets, engaging with customers to understand their needs, building expert product knowledge, and utilizing digital tools for customer service.
What qualities are essential for someone in the Customer Assistant position?
Essential qualities include high levels of customer service, attention to detail, openness to feedback, accountability in workload management, strong communication skills, adaptability, good listening skills, and a good level of digital capability.
How does the company support Customer Assistants in their training?
The company provides training to help Customer Assistants utilize all digital tools and communication channels effectively in order to deliver an exceptional customer experience.
Is prior experience in retail necessary for this position?
While prior experience may be beneficial, it is not explicitly stated as necessary; the company is likely looking for candidates who have a commitment to customer service and a willingness to learn.
How important is customer engagement in the Customer Assistant role?
Customer engagement is very important as Customer Assistants are expected to proactively interact with customers to understand their needs, make recommendations, and ensure they have a remarkable service experience.
What are the expectations regarding store cleanliness and product availability?
Customer Assistants are expected to keep the store clean and tidy, ensuring that shelves are always stocked with products to provide a pleasant shopping environment.
How does a Customer Assistant contribute to achieving sales targets?
A Customer Assistant contributes by monitoring and delivering on daily sales targets, prioritizing promotions, identifying selling opportunities, and engaging customers in a way that drives sales.
What kind of communication skills should a Customer Assistant possess?
A Customer Assistant should have strong communication skills that enable them to engage positively with customers, listen effectively, and convey product knowledge clearly.
Can the responsibilities of a Customer Assistant change?
Yes, a Customer Assistant should be adaptable to changing situations as they may need to respond to various customer needs and store demands.