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Customer Assistant

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Vue

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have a positive attitude, be a team player, work well under pressure, show initiative, communicate effectively, be tech-savvy, and share a passion for film and cinema.
  • You will greet customers, ensure service efficiency, communicate showtimes and promotions, maintain cleanliness, offer support on products, and uphold safety and satisfaction standards.

Requirements

  • Prior working experience is not essential but some experience working with people is preferred
  • Have a positive can-do attitude and always willing to go the extra mile
  • A team player that supports your colleagues with various daily tasks
  • Ability to work at pace in a busy and sometimes pressured environment
  • Can demonstrate initiative and have the eagerness to learn new skills
  • Treat your colleagues and customers with respect and are always approachable
  • Take pride in your appearance and ensure a clean and tidy uniform
  • A clear communicator with good verbal and written skills
  • Confident in your ability to use the technology in our cinemas – Till points, ticket scanner etc.
  • Share a passion for the film and cinema industry
  • Aligned with our core values and can demonstrate these every day

Responsibilities

  • Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
  • Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
  • Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
  • Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
  • Communicate up to date information about pricing and the value of our content offering and booking options to our customers
  • Support our customers’ understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
  • Inform customers about our food & beverage options – How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
  • Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
  • Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures

FAQs

What is the overall purpose of the Customer Assistant role at Vue?

The overall purpose of the Customer Assistant role is to act as an essential link between the business and customers, providing great customer service and creating an exciting atmosphere for visitors to the cinema.

Is prior working experience required for this role?

No, prior working experience is not essential, but enthusiasm and passion for helping customers is important.

What kind of tasks will I be responsible for as a Customer Assistant?

As a Customer Assistant, you will greet customers, serve at retail counters, keep the cinema clean and tidy, answer queries about content, and ensure customer satisfaction after their visit.

What skills do I need to be successful in this role?

You need a positive attitude, teamwork skills, the ability to work in a busy environment, a willingness to learn, good communication skills, and a passion for the film and cinema industry.

Are there opportunities for career development within the company?

Yes, many employees began their journey as Customer Assistants and have gone on to develop their careers within the business.

What benefits does Vue offer to its employees?

Vue offers benefits including unlimited cinema access for employees and a monthly allowance for family and friends, annual holiday allowance, wellbeing support, employee discounts on food and beverages, and exclusive rewards with various brands.

What are the core values of Vue?

The core values of Vue include analytical thinking, belonging, collaboration, customer focus, dynamism, and excitement.

How does Vue ensure equal opportunities for all employees?

Vue is committed to promoting equal access and opportunities throughout the employee life cycle, ensuring no unjustified less favorable treatment based on various personal characteristics.

Will I receive training for my role as a Customer Assistant?

Yes, you will have access to regular training and development tools to help you confidently complete your daily tasks and responsibilities.

What should I expect from the work environment at Vue?

You can expect a dynamic and collaborative work environment that focuses on providing unforgettable experiences for customers while maintaining high standards and a supportive team atmosphere.

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Vue

Vue is the largest privately owned cinema operator in Europe.

Entertainment & Media
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

Vue Entertainment (stylised as vue), formerly SBC International Cinemas, is a cinema company operating in the United Kingdom and Republic of Ireland. The company was formed in May 2003 by the acquisition of Warner Village Cinemas by SBC and the subsequent rebranding of the business as Vue. As of 2013 the company has 80 cinemas in the UK, making it the third largest cinema chain in the country, with 755 screens.