FAQs
What is the job title for this position?
The job title is Customer Assistant.
What are the working hours for this role?
The role involves working 37.5 hours per week, with varying shifts including early mornings, late afternoons, and weekends.
Is this a permanent position?
Yes, this is a permanent position.
What is the age restriction for applicants?
There is an age restriction of 18 years and older for this role due to the need to work unsocial hours.
What does “unsocial hours” mean in this context?
Unsocial hours are defined as hours worked between 22:00 and 06:00, which also includes an additional payment of £3 per hour for those shifts.
What types of tasks are involved in this position?
Tasks include moving stock and equipment, opening the store, unloading daily stock deliveries, organizing fridges and stockroom areas, and heavy lifting.
Is training provided for new starters?
Yes, all new starters are expected to attend a one-day induction.
What are the key accountabilities of a Customer Assistant?
Key accountabilities include serving customers efficiently, maintaining store cleanliness, monitoring sales targets, engaging with customers, and building product knowledge.
What skills are sought after for this role?
Required skills include high levels of customer service, attention to detail, receptiveness to feedback, and strong communication skills.
Does the company support inclusion and diversity?
Yes, the company is committed to an active Inclusion, Diversity, and Equal Opportunities Policy and invites those needing reasonable adjustments during the recruitment process to share their requirements.