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Customer Assistant Cafe

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Marks and Spencer

2mo ago

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
  • Understands how M&S operates, its strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Responsibilities

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

FAQs

What are the working hours for the Customer Assistant Cafe position?

The working hours for this position are as follows: w/c 10.11.24 - Mon, Tue, Wed, and Sat from 14.00 to 18.00; w/c 17.11.24 - Sun from 09.30 to 13.30, and Mon, Thurs, Fri from 14.00 to 18.00.

What is the primary purpose of the Customer Assistant Cafe role?

The primary purpose of the role is to deliver a great shopping experience for customers by prioritizing their needs, championing new working practices, and maintaining high standards in service and store presentation.

What key accountabilities are expected from a Customer Assistant Cafe?

Key accountabilities include serving customers brilliantly, maintaining store cleanliness and presentation, utilizing digital tools, sharing feedback, supporting colleagues, being knowledgeable on sales targets and product recommendations, and following safe working practices.

What technical skills or experience are required for this role?

Required skills include contributing to store sales and cost control, having a good level of product knowledge, understanding customer shopping channels, familiarity with digital tools and applications, and adapting to change.

Who will I interact with in this role?

You will interact with customers, colleagues, store leadership, and other stakeholders.

Is there any training provided for this position?

Yes, associates are expected to take ownership of their learning and development, with access to digital learning solutions provided.

What qualities should a candidate possess to be successful in this role?

A successful candidate should be detail-oriented, open to feedback, able to manage their time efficiently, curious, and effective in communication, while also being adaptable to changes.

Are there opportunities for advancement within the company?

While the job description does not specify, many roles in retail have pathways for advancement, typically involving gaining experience and skills in various areas.

Do we offer employee benefits such as healthcare?

Yes, employee benefits often include healthcare and other perks, but specifics should be confirmed with HR or during the hiring process.

What should I do if I have questions during my shift?

If you have questions during your shift, you should reach out to your colleagues or store leadership for assistance.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan