FAQs
What are the primary responsibilities of the Customer Care - Bike Expert role?
The primary responsibilities include efficiently handling customer inquiries, providing support during the purchasing process, assisting customers in selecting the right E-Bike, managing after-sales service, and actively identifying areas for improvement in support and operational processes.
What qualifications are required for this position?
The position requires an optimistic attitude towards customer interaction, independence, excellent written and verbal communication skills, fluent proficiency in German, and a passion for bicycles.
Is prior experience in customer service necessary for this role?
While prior experience in customer service is advantageous, it is not explicitly required. A positive attitude and a willingness to learn are equally important.
What benefits can I expect from this position?
Benefits include the opportunity to be part of a rapidly growing international company, flexibility and autonomy in your job, collaboration with skilled colleagues, and prospects for career growth within the organization.
How does Upway ensure a great after-sales experience for customers?
Upway ensures a great after-sales experience by providing regular updates about delivery status, efficiently handling warranty cases, addressing post-purchase inquiries, and resolving any issues such as missing parts or damages promptly.
Will I need to work on weekends or holidays?
The job description does not specify weekend or holiday work; however, customer support roles may require some flexibility depending on operational needs.
What communication channels will I be using to interact with customers?
You will be communicating with customers via email, chat, and occasionally by phone to ensure a high level of responsiveness and support.
Is training provided for this role?
Yes, there will be opportunities to contribute to the development of training materials and resources to enhance the skills and knowledge of the customer service team.
How does this role contribute to Upway's mission of promoting E-Mobility?
This role is crucial in guiding customers through the purchasing process, helping them select the right E-Bike, and ensuring satisfaction, thereby making E-Mobility more accessible to everyone while supporting environmental sustainability.
Are there opportunities for advancement in this position?
Yes, there are opportunities for growth within the company, allowing individuals to advance their careers as Upway expands its operations.