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Customer Care Executive- UAEN

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NMC Healthcare

3mo ago

  • Job
    Full-time
    Entry Level
  • Healthcare
    Facilities Management
  • Dubai

AI generated summary

  • You should have at least a High School diploma, strong English communication skills, patience, good observational skills, and knowledge of safety and infection control. Arabic is a plus.
  • You will assist patients and visitors, ensure safety protocols, guide to facilities, report daily occurrences, maintain a clean environment, and support emergency procedures.

Requirements

  • At least a High School graduate or its equivalent
  • Effective oral and written communication skills in the English language. Arabic is desirable but not essential.
  • Ability to perform effectively in stressful situations and with patience in handling crowd
  • Must possess a good “power of observation”
  • Demonstrates effective communication, interpersonal skills, knowledge of proper body mechanics, safety measures and infection control, and ability to follow instructions.

Responsibilities

  • Under the direction of the Fire & Safety Officer
  • To perform duty on each floor
  • To adhere to the visiting hours for patient attendants visits strictly.
  • Always to be polite and kind in executing their duties.
  • To continuously monitor whether everything is in order on each floor.
  • To report to the security staff and brief the occurrences of the day before they finish their daily work.
  • To ensure always ER & main entrance is kept cleared, free of traffic and clean at all times.
  • To help handicapped and sick patients to reach the doctor/investigation area.
  • Functions as a resource regarding hospital information for patients & visitors.
  • Inform patrons/patients/visitors where to find telephones, restrooms, and the refreshment stand.
  • Attenders and patients from OPD are guided to emergency department for consultations after 2100H.
  • To make sure that no attender enters in ICU without permission from the authority.
  • In case of fire / hazard inform to concerned authorities / management.
  • Ushers make sure that fire exits are clear and unlocked. In the case of an emergency they help the people leave the hospital in a safe, calm, and orderly manner.
  • To make sure that nobody smokes in the area.
  • Projects an image of professionalism in communication, appearance and conduct. Supports the Security department mission.
  • To maintain and convey a neat, attractive appearance at all times.
  • Performs other duties as assigned.

FAQs

What are the primary responsibilities of a Customer Care Executive in UAEN?

The primary responsibilities include monitoring each floor, adhering to visiting hours, assisting patients, ensuring the cleanliness of entrances, providing information to patients and visitors, maintaining fire safety protocols, and supporting the Security department.

Is previous experience required for this position?

Previous experience is not explicitly required; however, effective communication and interpersonal skills are essential.

What qualifications are needed to apply for the Customer Care Executive position?

At least a high school graduate or its equivalent is required.

Are there language requirements for this role?

Effective oral and written communication skills in English are required; knowledge of Arabic is desirable but not essential.

How important is professionalism in this role?

Professionalism in communication, appearance, and conduct is crucial and is expected at all times.

What should I do in case of a fire or hazard while on duty?

You should immediately inform the concerned authorities or management about the situation.

Will I receive training for this position?

While training specifics aren't mentioned, it’s likely that training will be provided to ensure adherence to safety measures, infection control, and communication protocols.

Is the work environment stressful?

Ability to perform effectively in stressful situations and with patience while handling crowds is necessary for this role.

What if I have additional duties assigned to me?

You are expected to perform additional duties as assigned by your supervisor or management.

How do I ensure I follow safety protocols?

Familiarize yourself with the safety measures and instructions provided during your orientation and adhere to them consistently during your duties.

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NMC Healthcare

Delivering personalised care that matters.

Science & Healthcare
Industry
10,001+
Employees
1974
Founded Year

Mission & Purpose

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, we have provided high quality, personalised, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and around the world. ---------------------------------------- DISCLAIMER: Fraudulent Job Offers ---------------------------------------- It has come to our attention that fake job offers have been circulated under the name of NMC Healthcare by certain individuals/entities claiming that they are representatives or subsidiaries or under contract with NMC Healthcare. If you receive any unauthorised, suspicious, or fraudulent offers or interview calls, please send an email to verification@nmc.ae for formal verification. If you believe you have been a victim of a recruitment fraud, you are encouraged to approach the law enforcement agencies immediately.