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Customer Care Officer

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DNV

15d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Essen

AI generated summary

  • You should have a commercial training or degree, experience in customer relations and sales, strong German and English skills, IT proficiency, and a technical background is a plus.
  • You will manage customer interactions from quotes to audit planning, communicate complex issues clearly, and collaborate with auditors to ensure successful service delivery and customer satisfaction.

Requirements

  • Successfully completed commercial training (e.g. industrial management assistant) or Bachelor's/Master's degree
  • Experience in building sustainable customer relationships and sales
  • Very good communication skills in German as well as a good knowledge of English
  • Experience in using various IT programs (e.g. MS Office, CRM systems)
  • Technical background knowledge as well as professional experience in the industry is an advantage.

Responsibilities

  • You care for your customer from the quotation stage to planning the audit and issuing the certificate as result of our successfully completed service.
  • You have intensive contact with our customers and work closely with our field service (auditors). You are our face to the customer.
  • You can use your communication skills to discuss complex technical issues with your customer in a simple and empathetic way - together you will find a solution. An essential part of your new job is initiative and the courage to make decisions.

FAQs

What is the primary responsibility of the Customer Care Officer?

The primary responsibility of the Customer Care Officer is to manage project execution in the areas of management system certification, from the quotation stage to the planning of audits and issuing of certificates, ensuring excellent customer service and problem-solving.

What skills are essential for this role?

Essential skills for this role include strong communication abilities in German and good knowledge of English, experience in building sustainable customer relationships, and familiarity with various IT programs such as MS Office and CRM systems.

Is a technical background required for this position?

While a technical background is not strictly required, having technical knowledge and professional experience in the industry is considered an advantage.

What education is necessary to apply for this role?

Applicants should have successfully completed commercial training (e.g., industrial management assistant) or possess a Bachelor’s or Master’s degree.

What are the work hours for the Customer Care Officer position?

The weekly working time for this position is 39 hours, with a flexible work schedule available, including the option to work partially from a home office.

How many vacation days do employees receive?

Employees receive 30 days of vacation annually.

What kind of employment contract is offered for this position?

A permanent employment contract is offered for the Customer Care Officer position.

Are there opportunities for personal development and promotion in this role?

Yes, there are personal development opportunities and promotion prospects within the international company.

What benefits does the company provide?

The company offers benefits such as an employer-funded company pension plan, sick pay allowance for up to 12 months, flexible work schedules, good transport connections, and additional perks like fresh fruit, free drinks, parking, and a Corporate Benefit Program.

What documents are required for the application process?

Applicants must submit a Curriculum Vitae (CV), Cover Letter/Motivation Letter, University Diplomas & Transcripts, and Reference Letters for their application to be considered. All documents should preferably be submitted in English.

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DNV

When trust matters

Energy
Industry
10,001+
Employees
1864
Founded Year

Mission & Purpose

DNV is the independent expert in risk management and assurance, operating in more than 100 countries. Through its broad experience and deep expertise DNV advances safety and sustainable performance, sets industry benchmarks, and inspires and invents solutions. Whether assessing a new ship design, optimizing the performance of a wind farm, analyzing sensor data from a gas pipeline or certifying a food company’s supply chain, DNV enables its customers and their stakeholders to make critical decisions with confidence. Driven by its purpose, to safeguard life, property, and the environment, DNV helps tackle the challenges and global transformations facing its customers and the world today and is a trusted voice for many of the world’s most successful and forward-thinking companies.