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Customer & Channel Proximity IT Specialist – Pernod Ricard Southern Europe – Marseille – CDI

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Pernod Ricard

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Marseille
  • Quick Apply
    18d left

AI generated summary

  • You must be fluent in French and English, have experience in sales or IT in consumer goods, know CRM tools like Salesforce, possess strong project management skills, and communicate effectively.
  • You will liaise with sales teams to gather IT needs, support project evaluations, document requirements, oversee Salesforce and Magento usage, conduct training, and manage IT incidents.

Requirements

  • Fluency in French and English is mandatory. Proficiency in additional Southern European languages (Spanish, Italian, Greek) is an asset.
  • Proven experience in sales, business operations, or IT functional roles, ideally within the consumer goods, retail, or e-commerce sectors.
  • Strong understanding of sales processes, including on-trade, off-trade, and e-commerce.
  • Working knowledge of Salesforce Consumer Goods Cloud or other CRM tools is highly desirable.
  • Familiarity with e-commerce platforms (Magento or similar) is advantageous.
  • Proactive and independent approach, with the ability to work autonomously while driving initiatives effectively.
  • Strong interpersonal and communication skills, with the ability to build relationships and collaborate with both technical and business teams.
  • Excellent problem-solving skills and a solutions-oriented mindset.
  • Strong project management capabilities, comfortable working in a global, cross-functional environment.

Responsibilities

  • Serve as the primary IT liaison for the French Sales, e-commerce and Maison Yellow teams, ensuring that business needs are effectively gathered and translated into actionable IT requests.
  • Support the evaluation and potential deployment of projects in other Southern European markets, aligning with regional business priorities and ensuring seamless integration.
  • Analyze and document business requirements, facilitating their implementation within the global IT framework.
  • Collaborate with the global IT team to prioritize and allocate resources for system enhancements and process improvements.
  • Oversee the adoption and optimization of Salesforce Consumer Goods Cloud (SFA tool) and Magento (e-commerce platform).
  • Lead user acceptance testing and validate quality assurance testing to ensure system efficiency and accuracy.
  • Drive the adoption of global IT solutions within the French sales organization, ensuring alignment with local business processes.
  • Conduct training sessions, prepare documentation, and promote best practices to facilitate seamless system integration.
  • Act as an intermediary for IT incident escalation, ensuring that functional issues are effectively diagnosed and addressed by the global IT team.

FAQs

What is the main location for this position?

The position is based in Marseille, France.

Is this role technical in nature?

No, this role is primarily functional and business-oriented rather than technical.

What are the primary responsibilities of the Customer & Channel Proximity IT Specialist?

The main responsibilities include acting as a liaison between business teams and global IT, analyzing business requirements, overseeing the adoption of tools like Salesforce and Magento, and facilitating training sessions.

What languages are required for this position?

Fluency in French and English is mandatory, and proficiency in additional Southern European languages such as Spanish, Italian, or Greek is an asset.

What kind of experience is preferred for this role?

Proven experience in sales, business operations, or IT functional roles, especially within the consumer goods, retail, or e-commerce sectors, is preferred.

Are there opportunities for career development within Pernod Ricard?

Yes, there are career development opportunities within Pernod Ricard’s international structure.

What project management skills are required for this position?

Strong project management capabilities, with comfort working in a global, cross-functional environment, are required.

Will training be provided for the tools used in this role?

Yes, the successful candidate will conduct training sessions and prepare documentation to promote best practices.

What is the application process for this role?

The application process includes an initial interview with the recruitment team, followed by interviews with the hiring manager and senior leadership/HRBP.

What is the target hire date for this position?

The target hire date is May 1, 2025.

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Pernod Ricard

Retail & Consumer Goods
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Pernod Ricard is a convivial, responsible and successful global wine and spirits group and the #1 premium spirits organisation in the world. The Group represents 240 premium brands available in more than 160 countries. We are 18,500 exceptionally talented people worldwide with our own salesforce in 73 countries. Our portfolio is one of the most comprehensive in the market with every major category of wine and spirits, providing Pernod Ricard with a unique competitive advantage. To keep growing our business, transforming our industry and making a positive impact on the world, we believe in the power of human connection. Creating ‘convivialité’ is our business and our raison d’être. As ‘créateurs de convivialité’, our purpose is to turn every social interaction into a genuine, friendly and responsible experience of sharing. We believe there can be no convivialité with excess and strive to be sustainable and responsible at every step, from grain to glass.

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