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Customer Construction Representative

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Puget Sound Energy

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Construction & Surveying
  • Tacoma

AI generated summary

  • You must have a high school diploma, 2 years in customer service, touch typing skills, and knowledge in basic electricity and gas; 12 months on-the-job training needed for full duties.
  • You will serve as the main contact for new construction inquiries, assist customers with service requests, provide cost estimates, and maintain accurate customer data while ensuring compliance with company policies.

Requirements

  • Previous minimum education and training should include the equivalent of successful completion of high school studies in general or clerical subjects and 2 quarters of business school or college studies in accounting, communication skills, drafting, or social sciences, transferable to a 4-year institution, or its equivalent in experience and/or education as determined by the Manager of Customer Service.
  • Proficiency at touch typing is required as well as demonstrated customer communications capabilities.
  • Courses in basic electricity and gas would be helpful.
  • Previous job experience should include the equivalent of 2 years Customer Service Group or Customer Service Planning Group experience, at grade 5 or above. Approximately 12 months on-the-job experience is required before all the job duties and responsibilities can be performed without day-to-day supervision.

Responsibilities

  • Under general direction, provide initial or single point-of-contact for new construction services.
  • Provide information and respond to inquiries from customers and other employees regarding customer construction, service requests, rates, complaints, credit processes, energy conservation, customer programs, billing information and Company policy.
  • Answer inquiries from customers and contractors.
  • Provide energy cost comparisons.
  • Provide Company construction standard requirements and quote cost figures per rate schedule tariffs. Originate and follow up on customer service agreements, including collecting funds and processing orders. Process account changes or corrections and respond to miscellaneous customer inquiries.
  • Update customer information including, but not limited to, completion and new construction billing. Compile reports and perform other office and clerical tasks as assigned.
  • Accurately assess customer needs relative to construction practices and policies.
  • Identify and route complex jobs to appropriate project managers. Determine availability and accessibility to existing energy facilities. Determine a probable time line, identify and provide commitment to customers regarding resource availability and firm installation dates utilizing scheduling tools.
  • Must be knowledgeable and comply with all Company standards, policies, practices and procedures and State and Federal safety regulations as they pertain to the job.
  • The position is responsible for a specialized area of customer service. Duties include answering customer inquiries, performing customer construction services and associated completion activities. Performs credit activities and assigned duties as outlined in the position description.
  • Examples of responsibilities include extensive customer service and operate PC's and associated software, typewriters, microfiche, telephone, calculators and related equipment. Perform similar and incidental duties as required.
  • The operation of computer software to establish, update and maintain accurate customer data.
  • The position is not responsible for supervising or leading other persons. Coordination with other areas is often necessary to respond to customer requests.
  • The position has constant communications with customers, builders, public agencies, service centers, business offices, customer information centers, customer programs and other persons outside the department and Company, to gather, provide and explain information.

FAQs

What is the role of a Customer Construction Representative at Puget Sound Energy?

The Customer Construction Representative serves as the initial point of contact for new construction services, providing information and responding to inquiries from customers and contractors regarding various construction-related topics.

What are the minimum qualifications required for this position?

Applicants should have a high school education equivalent, 2 quarters of business school or college studies in relevant subjects, and at least 2 years of customer service experience at grade 5 or above.

Is prior knowledge of electricity and gas helpful for this position?

Yes, courses in basic electricity and gas would be helpful for understanding the specific services provided.

What kind of experience is needed before fully performing the job duties?

Approximately 12 months of on-the-job experience is required before all duties and responsibilities can be performed without day-to-day supervision.

What is the pay range for the Customer Construction Representative position?

The pay range for this position is $33.61 per hour, and it is also eligible for annual goals-based incentive bonuses.

What kind of benefits does Puget Sound Energy offer?

PSE offers a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, short- and long-term disability insurance, 401(k) investment options, paid time off, and paid holidays.

How does this position interact with customers and contractors?

The position has constant communication with customers, builders, public agencies, and other stakeholders to gather, provide, and explain information about construction services.

Is this position responsible for supervising others?

No, this position does not involve supervising or leading other persons, but coordination with other areas is often necessary.

What type of work environment can one expect in this role?

The duties are performed in an office environment, which may include sitting, standing, walking, and using office equipment like keyboards and telephones.

Is Puget Sound Energy committed to equal employment opportunity?

Yes, PSE is committed to providing equal employment opportunity to all qualified applicants and does not discriminate based on race, color, religion, sex, national origin, and other categories.

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Puget Sound Energy

TOGETHER, creating a clean energy future for all.

Energy
Industry
1001-5000
Employees
1873
Founded Year

Mission & Purpose

Puget Sound Energy (PSE) is Washington state’s oldest local energy company. We serve 1.1 million electric customers and more than 800,000 natural gas customers in 10 counties.