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Customer Consultant (12 Month Fixed Term Contract)

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Yorkshire Building Society

21d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You must show adaptability, empathy, and strong relationship skills, embrace diversity, excel in digital tools, pursue growth, and be dedicated to self-development and product expertise.
  • You will assist members in selecting suitable products, facilitate conversations in-branch or online, and prioritize their needs without sales targets.

Requirements

  • Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
  • Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
  • Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
  • Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment.
  • Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike.
  • Demonstrating a growth-mindset and making the most of the training and development we offer.
  • Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency.
  • Having the ambition to become a leading expert on our products and services.
  • Be dedicated to continuous self-development to stay future-ready.

Responsibilities

  • Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
  • Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
  • Forget sales targets, and enjoy the freedom to do what’s right.

FAQs

What is the main focus of the Customer Consultant role at YBS?

The main focus of the Customer Consultant role is to provide exceptional customer service by supporting members in finding the right products and services while fostering great conversations both in-branch and through digital channels.

Is prior experience in financial services required for this position?

No, prior experience in financial services is not required. The role is more about being great with people and challenging yourself to go the extra mile for your colleagues and members.

What kind of team dynamic can I expect at the Paignton Branch?

The Paignton Branch prides itself on creating a welcoming atmosphere where the team functions as one big family, supporting each other and providing outstanding service to customers.

Are there any sales targets to meet in this role?

No, there are no sales targets. The emphasis is placed on doing what's right for the customers instead of focusing on sales metrics.

What kind of training and development opportunities are available?

YBS is committed to helping employees develop their skills and careers. There is a comprehensive induction and training plan designed to set you up for success from day one.

What benefits does YBS offer, specifically in terms of work-life balance?

YBS offers flexible working options to help employees maintain a healthy work-life balance, including the ability to adjust working hours for personal appointments or priorities.

How does YBS support employee health and wellbeing?

YBS provides a range of health benefits, including private medical insurance, dental plans, and healthcare plans, to support the health and wellbeing of its employees.

What is the bonus structure for this role?

Employees may receive an on-target bonus of 7% of eligible pay, with the potential to earn up to a maximum of 15% based on the achievement of shared goals.

What opportunities exist for community engagement?

Employees have opportunities to engage with the community by delivering financial education sessions and workshops in schools and community groups.

How many holidays do employees get?

Employees receive 25 days of holiday plus Bank Holidays, with the option to buy up to an additional 5 days.

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Yorkshire Building Society

Finance
Industry
1001-5000
Employees
1864
Founded Year

Mission & Purpose

Here at Yorkshire Building Society, we Help Real Life Happen for our members. And we’ve been doing it for more than 150 years. We’re also owned by our 3 million members, which means everything we do, and every decision we make is for their benefit. We manage their £40 billion assets wisely.  But we’re also here to make things better for our people, too. We’re a business that really cares as much about our colleagues as we do about our customers and our communities. And we offer an exciting future for everyone who joins us on our journey. So, if you’re looking for a warm, welcoming, inclusive and flexible workplace, you’ll discover somewhere that can really help your career happen. References to 'YBS Group'​ or 'Yorkshire Group'​ refer to Yorkshire Building Society, the trading names under which it operates (Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.