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Customer Consultant (18 Month Fixed Term Contract)

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Yorkshire Building Society

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must be adaptable, empathetic, and skilled in relationship management. Demonstrate digital literacy, a growth mindset, and ambition to excel in product knowledge and self-development.
  • You will assist members in choosing products, facilitate conversations in various channels, support savings meetings, deliver community sessions, and prioritize member needs in all activities.

Requirements

  • Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
  • Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
  • Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
  • Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment.
  • Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike.
  • Demonstrating a growth-mindset and making the most of the training and development we offer.
  • Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency.
  • Having the ambition to become a leading expert on our products and services.
  • Be dedicated to continuous self-development to stay future-ready.

Responsibilities

  • Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
  • Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
  • Forget sales targets, and enjoy the freedom to do what’s right.
  • Support our members with savings meetings.
  • Help prepare and deliver Money Minds sessions to our community.
  • Work with our Citizens Advice partnership to provide our members real help with real lives.
  • Put our members at the heart of everything we do.

FAQs

What is the duration of the contract for the Customer Consultant position?

The contract for the Customer Consultant position is for 18 months.

Is prior experience in financial services required for this role?

No, prior experience in financial services is not required. The role focuses on customer service skills and a willingness to learn.

Where is the YBS Taunton branch located?

The YBS Taunton branch is situated on East Street, next door to KFC and opposite Sports Direct.

What are the working hours for this role?

The role offers flexible working options, allowing for a healthy work-life balance without unsocial hours.

What training can I expect if I am hired?

From day one, you will receive a comprehensive induction and a full training plan designed to help you get up to speed quickly.

Are sales targets part of this position?

No, there are no sales targets; the focus is on doing what’s right for the members.

What benefits are offered with this position?

Benefits include 25 days of holiday plus Bank Holidays, a bonus scheme, pension contributions, healthcare options, and access to various retail and health discounts.

How does YBS promote inclusivity in the workplace?

YBS is passionate about creating an inclusive environment where everyone is welcome and can be themselves, promoting a culture of belonging.

Will I be responsible for only customer service tasks?

No, the role is varied and includes transacting on the counter, conducting savings meetings, and engaging with community initiatives.

How does YBS support personal development for employees?

YBS emphasizes personal development by providing tools and opportunities for skills enhancement and encouraging continuous self-development to stay future-ready.

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Yorkshire Building Society

Finance
Industry
1001-5000
Employees
1864
Founded Year

Mission & Purpose

Here at Yorkshire Building Society, we Help Real Life Happen for our members. And we’ve been doing it for more than 150 years. We’re also owned by our 3 million members, which means everything we do, and every decision we make is for their benefit. We manage their £40 billion assets wisely.  But we’re also here to make things better for our people, too. We’re a business that really cares as much about our colleagues as we do about our customers and our communities. And we offer an exciting future for everyone who joins us on our journey. So, if you’re looking for a warm, welcoming, inclusive and flexible workplace, you’ll discover somewhere that can really help your career happen. References to 'YBS Group'​ or 'Yorkshire Group'​ refer to Yorkshire Building Society, the trading names under which it operates (Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.