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Customer Delivery Driver

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Tesco

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics

AI generated summary

  • You must hold a valid UK/EU driving license for 12+ months, build rapport with customers, adapt to change, and share improvement ideas with your team.
  • You will clean and organize the van, load deliveries, communicate order changes to customers, ensure timely delivery, and maintain a tidy workspace while caring for products.

Requirements

  • A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
  • Able to adhere to the GB Domestic Driving Rules
  • Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
  • Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.

Responsibilities

  • Delivering your part of our customer shopping trip by:
  • Ensuring the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process. I can get what I want:
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What is the primary role of a Customer Delivery Driver at Tesco?

The primary role is to deliver customer shopping while providing great service, engaging with customers, and ensuring a tidy and organized delivery process.

Is this role just about driving?

No, it's much more than just driving; it involves meeting customers, helping with their needs, and delivering excellent service with a smile.

Are there flexible working options available for this role?

Yes, Tesco welcomes discussions about flexible working to accommodate various lifestyles and personal circumstances.

What qualifications are needed to apply for the Customer Delivery Driver position?

Candidates need a UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points and the ability to adhere to GB Domestic Driving Rules.

What is the hourly rate for this position?

The hourly rate for the Customer Delivery Driver position is £14.05.

What are the benefits of working at Tesco?

Benefits include holiday days starting at 20 days (rising to 22 days after 12 months), flexible working requests, discounts through the Colleague Clubcard, life cover, an award-winning pension, and access to wellbeing services.

Is prior experience required for this role?

While prior experience may be beneficial, it’s not typically required as Tesco supports individuals looking for their first jobs or making career changes.

Does Tesco offer support for individuals with disabilities?

Yes, Tesco is a Disability Confident Leader and is committed to providing an inclusive and accessible recruitment process.

Where is the Customer Delivery Driver position located?

The position is based at Enfield CFC, Hertford Road, Waltham Cross EN8 7RS.

What should I do if I'm interested in applying for this role?

You can contact Tesco today at 07599200774 to speak with a dedicated colleague who can assist you in finding the right job.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.