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Customer Development Manager - West Region

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The Coca-Cola Company

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Atlanta
    Remote

AI generated summary

  • You need a Bachelor's degree, 1+ years in sales, strong communication, problem-solving skills, customer service focus, time management, and proficiency with tools like Salesforce and Power BI.
  • You will build customer relationships, conduct business reviews, identify growth opportunities, coordinate initiatives, manage funding programs, and capture interactions through CRM.

Requirements

  • Bachelor Degree required.
  • 1+ years frontline sales experience preferred.
  • Experience in effectively communicating with and influencing customers.
  • Proven ability to problem solve and provide viable solutions based on customer and company needs.
  • Proven ability to provide quality Customer Service.
  • Strong verbal and written communication skills.
  • Effective collaborating skills.
  • Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions. Strong time management and organizational skills. Able to manage time, establish priorities and accomplish objectives.
  • Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources and solutions.
  • Customer Relationship Transition: Ability to develop and maintain business to business relationships and transfer personal equity.
  • Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the Company's relationship with consumers.
  • Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, CokeSolutions.com, National Sales Tool Kit, Matrix/MFE, Microsoft Outlook Applications, KO Tickets, Power BI) to obtain the needed information to evaluate performance and access relevant data.

Responsibilities

  • Complete proactive customer contacts via the telephone to key decision makers to build relationships and gain their support and commitment to execute initiatives and sales programs.
  • Conduct regular business reviews with customers to monitor relationship, re-affirm strategies, steward the business, create operational and personal value for the customer.
  • Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customer) to prioritize potential focus area(s).
  • Coordinate implementation of agreed upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute plan.
  • Participate in contract negotiations/re-negotiations with customer and Coca-Cola System to formalize the agreement.
  • Manage customer marketing reimbursements and local store funding programs to drive business results.
  • Accurately capture customer interactions through current CRM systems.
  • Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.
  • Provide feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance.
  • Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within NAOU.

FAQs

What is the primary responsibility of a Customer Development Manager in the West Region?

The primary responsibility is to drive volume, revenue, and advance customer relationships through proactive account management and sales of complex volume-driving initiatives.

What qualifications are required for this position?

A Bachelor’s degree is required, along with 1+ years of frontline sales experience preferred.

What are the key tasks involved in this role?

Key tasks include conducting proactive customer contacts, managing marketing reimbursements, participating in contract negotiations, and executing business reviews to monitor customer relationships.

What skills are essential for success in this position?

Essential skills include strong verbal and written communication, relationship building, problem-solving, effective collaboration, and time management.

Is prior experience in sales necessary for this role?

While not mandatory, 1+ years of frontline sales experience is preferred for this role.

Will this job require travel?

Yes, potential travel may be required for customer events, training, and sales conferences.

How does a Customer Development Manager manage customer interactions?

Customer interactions are managed through regular phone contact, understanding customer needs, and using CRM systems to accurately capture interactions.

What tools might a Customer Development Manager need to use?

Tools include Salesforce, Microsoft Outlook applications, Power BI, and other internal systems for performance evaluation and data access.

Are there opportunities for personal development in this position?

Yes, developing and executing an Individual Development Plan for personal development and career growth within NAOU is strongly encouraged.

What is the salary range for the Customer Development Manager position?

The salary range for this position is $81,800 - $100,900.

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The Coca-Cola Company

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

The Coca-Cola Company is a global beverage corporation that offers over 500 brands in more than 200 countries and territories, including well-known products such as Coca-Cola, Dasani, Fanta, and Sprite. Their ultimate mission is to refresh the world and inspire moments of optimism and happiness through their beverages. The company's purpose is to continually transform their portfolio by reducing sugar in their drinks, introducing innovative products, and minimising their environmental impact through initiatives like water replenishment and recycling. With their bottling partners, they employ over 700,000 people, contributing to economic opportunities in communities worldwide.