Logo of Huzzle

Home

Matches

Explore

Manage

Customer Excellence Coordinator

image

BP

7d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Pune

AI generated summary

  • You need a bachelor’s degree, 3+ years in support roles, advanced Excel/PowerPoint skills, project management experience, SAP/Salesforce knowledge, and strong communication and critical thinking abilities.
  • You will coordinate sales analysis, manage customer setups in SAP, resolve operational issues, track contracts, enhance customer relationships, improve processes, and support incident management.

Requirements

  • Bachelor’s degree
  • 3+ years of experience with roles supporting Sales, Supply, Marketing and/or finance organizations.
  • Advanced Microsoft Office skills, specifically Excel and PowerPoint.
  • Consistent record of project management and/or coordination experience.
  • Experience with SAP and Salesforce is a plus.
  • Knowledge of Power BI and Big Data Analytics a plus.
  • Proficient in understanding US commercial and contractual terms a plus
  • Mastery in written and verbal communication - English
  • Customer and account relationship management
  • Proven critical thinking skills
  • Foundational knowledge of accounting principles
  • Risk mitigation
  • Base knowledge in US Fuels and convenience (i.e. consumer experience)
  • Knowledge of US geography

Responsibilities

  • Execution and coordination of Sales Manager deal negotiation analysis, account planning, account reviews, and gathering of customer and industry insights.
  • Project manage the coordination of the customer set up requests in SAP and a terminal system with various cross functional teams; determine process, time management, data requirements, inputs, and outputs for a successful execution.
  • Lead daily sales operational issues that arise in support of Sales Managers and customers. This includes problem solving to identify the root cause such as executing customer communications of key Sales or Supply related messages, nurturing customer operational needs such as escalation of customer loading and/or working with Supply to resolve supply issues.
  • Manage customer contractual commitments, including tracking, monitoring, reporting, etc.
  • Be the single point of contact and build on customer relationship management, with attention to Marketing programs, offer delivery, volume demand forecasting, and account-profile management.
  • Ensure silent-running and compliance of processes by taking initiative on process improvement opportunities within Sales and in coordination with other parts of M&C/ST&S and its functions (Legal, Marketing, Finance, Supply, and Global Business Service (GBS)). This includes ensuring accurate documentation is available and being applied.
  • Responsible for ensuring processes and delegations are followed in accordance with internal control policies while maintaining compliancy with established data policies and governance processes.
  • Support incident management issues impacting our customers that may include off hour support for supply, weather, fuel product quality and/or various incidents.

FAQs

What is the role of the Customer Excellence Coordinator?

The Customer Excellence Coordinator works within the Supply, Trading and Shipping (ST&S) and Mobility & Convenience (M&C) Sales team to implement the customer strategy, manage operational execution, assist in business development, and support new account generation.

What qualifications are required for this position?

A Bachelor’s degree and 3+ years of experience in roles supporting Sales, Supply, Marketing, and/or finance organizations are required.

Is experience with specific software necessary for this role?

Yes, advanced Microsoft Office skills, especially in Excel and PowerPoint, are needed, and experience with SAP and Salesforce is a plus.

What skills are emphasized for this position?

Skills such as analytical thinking, client relationship building, project management, communication, risk mitigation strategies, and digital fluency are emphasized.

Are there opportunities for project management in this role?

Yes, there is a consistent expectation for project management and coordination experience as part of the job responsibilities.

Is there a travel requirement for this job?

Negligible travel is expected with this role.

Can I expect assistance for relocation?

Yes, this role is eligible for relocation assistance within the country.

Does the company have a commitment to diversity and inclusion?

Yes, the company values diversity and does not discriminate based on various factors such as race, gender, age, or disability status.

What is the work environment like for this position?

This position operates in a hybrid work environment, combining both office and remote working.

Are there opportunities for involvement in incident management?

Yes, the Customer Excellence Coordinator will support incident management issues impacting customers, which may include off-hour support.

image

BP

Reimagining energy for people and our planet

Energy
Industry
10,001+
Employees
1909
Founded Year

Mission & Purpose

The world is changing fast and our industry is changing with it. The energy mix is shifting towards lower carbon sources, driven by technological advances and growing environmental concerns. In bp, we will help drive this transition - and our business will be transformed by it. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.

Benefits

  • Health Insurance

  • Dental Insurance

  • Accidental Death & Dismemberment Insurance

  • Disability Insurance

  • Vision Insurance