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Customer Experience Administrator

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Aviva

1mo ago

  • Job
    Full-time
    Entry Level
  • Dublin
  • Quick Apply

AI generated summary

  • You need customer service experience, strong IT skills, fluent English, and adaptability in a fast-paced environment. Enjoy building relationships and learning new systems.
  • You will build relationships with customers, learn IT systems, communicate effectively in English, and adapt to a fast-paced environment while providing support in the Life & Pension market.

Requirements

  • Experience in a customer service environment – If you enjoy building relationships and communicating and interacting with people, you’ll fit right in with the world-class customer service team around you.
  • Good aptitude for technical learning and IT, as there are quite a few systems you will need to learn and be proficient with.
  • Verbal and written fluency in English is a must have as this role will be dealing exclusively with our Irish insurance Life & Pension market.
  • An ability to adapt to change, working in a fast-paced environment.

Responsibilities

  • - Experience in a customer service environment – If you enjoy building relationships and communicating and interacting with people, you’ll fit right in with the world-class customer service team around you.
  • - Good aptitude for technical learning and IT, as there are quite a few systems you will need to learn and be proficient with.
  • - Verbal and written fluency in English is a must have as this role will be dealing exclusively with our Irish insurance Life & Pension market.
  • - An ability to adapt to change, working in a fast-paced environment.

FAQs

What is the location of the Customer Experience Administrator role?

The position is based on-site in our Cherrywood office in Dublin 18, with smart working arrangements available.

Is this role a permanent position?

No, this position is a 12-month fixed-term contract.

What are the working hours for this role?

The job details do not specify exact working hours, but it will involve a mix of home and office working as part of our smart working arrangements.

What qualifications do I need to apply for this role?

You need experience in a customer service environment, a good aptitude for technical learning and IT, and verbal and written fluency in English.

Is there any support for professional development?

Yes, the role offers professional qualification support and transparent career progression plans.

What benefits are included in this role?

The position includes a competitive salary, generous pension contributions, annual performance-related bonus, holiday allowance, health and dental insurance, and various other benefits.

Do you provide parking for employees?

Yes, there is free parking available for staff who commute by car or motorcycle.

Can I apply if I live outside of Dublin?

Yes, the role is suitable for those with customer service skills living in Wicklow, Kildare, or north Wexford areas.

How do I apply for this position?

We prefer all applications to be submitted online. If you require an alternative method of applying, please contact megan.crabbe@aviva.com.

What is Aviva's stance on diversity and inclusion?

Aviva is committed to creating an inclusive environment where everyone feels welcome and valued, regardless of various characteristics such as age, disability, race, ethnicity, gender, and more.

Aviva

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all. It takes you. It takes Aviva.