Large

Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers.

We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all.

It takes you. It takes Aviva.

Finance

Aviva

You need experience in internal/external audit, finance, or risk in insurance, strong project management skills, and excellent written and verbal communication to engage with partners.

You will develop risk knowledge, build relationships, collaborate on audit planning and reporting, and contribute to continuous improvement initiatives within the Internal Audit function.

Consulting

Accounting & Tax

Norwich

<div><div>Internal Audit Manager - General Insurance<br>
Salary national: circa &pound;60,000</div><div>
Salary London: circa &pound;70,000</div><div></div><div>
We have an exciting opportunity for an Audit Manager to join our General Insurance team! This is a great role for an inquisitive and motivated individual to join a high-performing team and help influence risk and control improvements across Aviva General Insurance.</div><div></div><div>
A bit about the job:</div><div></div><div>
In Internal Audit we focus on what matters, to make things better for Aviva. We continuously refine our understanding of the most important risks; those which affect our business and customers. We couple this knowledge with professional judgement and proactive relationship management, to inform our work, influence management and motivate change.</div><div></div><div>
As an Internal Auditor, you will play a key role in influencing the general insurance risk and control agenda, through:</div><div></div><ul><li>
developing risk and business knowledge - both your own and that of the wider team.</li><li>
building effective relationships with business teams.</li><li>
working collaboratively with colleagues to plan, project manage and report audit assignments across a range of important risks and business areas.</li></ul><div></div><div>
You will also be able to contribute to the wider success of the Internal Audit function through our transformation and continuous improvement projects.</div><div></div><div>
In return, we will invest in your personal development and professional growth, giving you the opportunity to make the most of your talents and shape your longer-term career, both within Internal Audit and more widely across Aviva.</div><div></div><div>
Skills and experience we&rsquo;re looking for:</div><div></div><ul><li>
Previous Internal or External Audit experience or equivalent risk and control experience in an insurance or relevant financial services function, audit firm or UK regulator</li><li>
Knowledge of finance, financial risk or actuarial risks, especially in the insurance industry</li><li>
Good project management and organisation, to design and co-ordinate audit activities across teams</li><li>
Strong communication - both written and verbal - to present results clearly and build rapport with key business partners</li></ul><div></div><div>
What you&rsquo;ll get for this role:</div><div></div><div>
Our purpose - with you today, for a better tomorrow &ndash; is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.</div><div></div><ul><li>
Salary national: circa &pound;60,000, Salary London: circa &pound;70,000 (depending on location, skills, experience, and qualifications)</li><li>
Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva&rsquo;s.</li><li>
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.</li><li>
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days</li><li>
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts</li><li>
Up to &pound;1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme</li><li>
Brilliantly supportive policies including parental and carer&rsquo;s leave</li><li>
Flexible benefits to suit you, including sustainability options such as cycle to work</li><li>
Make a difference, be part of our <div>Aviva Communities</div> and use your 3 paid volunteering days to help others</li><li>
We take your wellbeing seriously with lots of support and tools</li></ul><div></div><div><div>
Take a look</div> to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.</div><div></div><div>
Aviva is for everyone:</div><div></div><div>
We&rsquo;re inclusive and <div>welcome everyone</div> &ndash; we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don&rsquo;t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.</div><div></div><div>
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working &ndash; spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.</div><div></div><div>
To find out more about working at Aviva take a look <div>here</div></div><div></div><div>
We interview every disabled applicant who meets the minimum criteria for the job. Once you&rsquo;ve applied, please send us an email stating that you have a disclosed disability, and we&rsquo;ll interview you.</div><div></div><div>
We&rsquo;d love it if you could submit your application online. If you require an alternative method of applying, please send an email to beatrix.rozsa@aviva.com.</div></div><div></div>

Internal Audit Manager - General Insurance
Salary national: circa £60,000
Salary London: circa £70,000
We have an exciting opportunity for an Audit Manager to join our General Insurance team! This is a great role for an inquisitive and motivated individual to join a high-performing team and help influence risk and control improvements across Aviva General Insurance.
A bit about the job:
In Internal Audit we focus on what matters, to make things better for Aviva. We continuously refine our understanding of the most important risks; those which affect our business and customers. We couple this knowledge with professional judgement and proactive relationship management, to inform our work, influence management and motivate change.
As an Internal Auditor, you will play a key role in influencing the general insurance risk and control agenda, through:
developing risk and business knowledge - both your own and that of the wider team.
building effective relationships with business teams.
working collaboratively with colleagues to plan, project manage and report audit assignments across a range of important risks and business areas.
You will also be able to contribute to the wider success of the Internal Audit function through our transformation and continuous improvement projects.
In return, we will invest in your personal development and professional growth, giving you the opportunity to make the most of your talents and shape your longer-term career, both within Internal Audit and more widely across Aviva.
Skills and experience we’re looking for:
Previous Internal or External Audit experience or equivalent risk and control experience in an insurance or relevant financial services function, audit firm or UK regulator
Knowledge of finance, financial risk or actuarial risks, especially in the insurance industry
Good project management and organisation, to design and co-ordinate audit activities across teams
Strong communication - both written and verbal - to present results clearly and build rapport with key business partners
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Salary national: circa £60,000, Salary London: circa £70,000 (depending on location, skills, experience, and qualifications)
Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to beatrix.rozsa@aviva.com.

Internal Audit Manager - Aviva

Internal Audit Manager

You must have payroll experience, knowledge of ARF/annuities, Excel skills, a strong understanding of tax implications, and the ability to work under pressure with a grasp of imputed distribution.

You will process payments, verify accuracy, ensure tax compliance, conduct quality checks, update customer details, and ensure timely processing of Imputed Distribution payroll.

People, HR & Administration

Dublin

<div><div>We have an exciting opportunity to join our Payroll team in the Cherrywood office for a 12 month fixed term contract. If you have experience in working in Payroll, have strong organisational and interpersonal skills and are a team player then this could be the role for you.</div><div></div><div>
This is an excellent opportunity to join a fast-paced payroll team. The successful candidate will be running our weekly and monthly payrolls, liaising with our customers and brokers on payroll related queries and working closely with our ARF&rsquo;s and Annuities team ensuring our customer are paid on time.</div><div></div><div>
This role is be based in our Dublin office and adheres to Aviva's hybrid working policy.</div><div></div><div>
Duties &amp; Responsibilities:</div><ul><li>
Processing payments through our Megapay payroll system.</li><li>
Reviewing and checking payments ready for import to ensure they are correct.</li><li>
Ensuring tax details are correct and in line with PAYE Modernisation.</li><li>
Conducting thorough quality checks to ensure payments are being made to correct payees and correct bank accounts.</li><li>
Updating customer details as and when necessary to ensure payroll matches back systems.</li><li>
Imputed Distribution payroll is processed correctly and on time.</li></ul><div></div><div>
Skills &amp; Experiences:</div><ul><li>
Previous Payroll experience essential.</li><li>
Knowledge of ARF and Annuities beneficial.</li><li>
Good working knowledge of Excel is advantageous.</li><li>
Strong understanding of tax implications.</li><li>
Ability to work under pressure and to tight deadlines.</li><li>
Understanding of Imputed Distribution.</li></ul><div></div><div>
What will you get for this role?</div><ul><li>
Competitive market leading salary depending on skills, experience, and qualifications.</li><li>
Generous pension (employee contribution matching of up to 14% if you contribute 8%)</li><li>
Annual performance related bonus and pay review.</li><li>
Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.</li><li>
Free car parking</li><li>
Generous Health &amp; dental insurance contributions after six months</li><li>
Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme</li><li>
Cycle to Work benefit scheme.</li><li>
TaxSaver Travel Scheme</li><li>
Family friendly parent&rsquo;s (matching paternity and maternity leave) and carer&rsquo;s leave.</li><li>
Up to 40% discount for some Aviva products plus discounts for Friends and Family</li><li>
Employee Assistance Programme</li><li>
Volunteering days</li><li>
Professional qualification support and transparent career progression plans</li></ul><div></div><div>
Aviva is for Everyone</div><div>
Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.</div><div></div><div>
We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.</div><div></div><div>
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact megan.crabbe@aviva.com</div></div>

We have an exciting opportunity to join our Payroll team in the Cherrywood office for a 12 month fixed term contract. If you have experience in working in Payroll, have strong organisational and interpersonal skills and are a team player then this could be the role for you.
This is an excellent opportunity to join a fast-paced payroll team. The successful candidate will be running our weekly and monthly payrolls, liaising with our customers and brokers on payroll related queries and working closely with our ARF’s and Annuities team ensuring our customer are paid on time.
This role is be based in our Dublin office and adheres to Aviva's hybrid working policy.
Duties & Responsibilities:
Processing payments through our Megapay payroll system.
Reviewing and checking payments ready for import to ensure they are correct.
Ensuring tax details are correct and in line with PAYE Modernisation.
Conducting thorough quality checks to ensure payments are being made to correct payees and correct bank accounts.
Updating customer details as and when necessary to ensure payroll matches back systems.
Imputed Distribution payroll is processed correctly and on time.
Skills & Experiences:
Previous Payroll experience essential.
Knowledge of ARF and Annuities beneficial.
Good working knowledge of Excel is advantageous.
Strong understanding of tax implications.
Ability to work under pressure and to tight deadlines.
Understanding of Imputed Distribution.
What will you get for this role?
Competitive market leading salary depending on skills, experience, and qualifications.
Generous pension (employee contribution matching of up to 14% if you contribute 8%)
Annual performance related bonus and pay review.
Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
Free car parking
Generous Health & dental insurance contributions after six months
Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
Cycle to Work benefit scheme.
TaxSaver Travel Scheme
Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
Up to 40% discount for some Aviva products plus discounts for Friends and Family
Employee Assistance Programme
Volunteering days
Professional qualification support and transparent career progression plans
Aviva is for Everyone
Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact megan.crabbe@aviva.com

Payroll Specialist - Aviva

Payroll Specialist

You should possess strong communication, problem-solving, and organizational skills, ability to adapt to change, team player mindset, regulatory knowledge, and ideally pursue a QFA qualification.

You will check information for compliance, process transactions and payments, maintain relationships with partners, and support the Team Leader in delivering excellent customer service.

Customer Relations

<div><div>We have a role available in our Customer Experience Team in the Cherrywood, Dublin office. This is an excellent opportunity to learn new skills and further your experience in a vibrant and challenging life/pensions environment. The successful candidate will be dealing with customer queries, complaints and requests in relation to existing business, so the role holder will have a varied working day.</div><div></div><div>
This role is based in our Dublin office and adheres to Aviva's hybrid working policy.</div><div></div><div>
Duties &amp; Responsibilities:</div><ul><li>
Ensuring that all regular information is checked and issued to ensure compliance with requirements.</li><li>
Responsible for ensuring that transactions are completed within specified timeframes and to the required quality levels.</li><li>
Processing customer payments in line with legislation and payroll timeframes.</li><li>
Ensuring that good working relationships are developed and maintained with business partners internally &amp; externally.</li><li>
Supporting the Team Leader in always providing excellent customer service.</li></ul><div></div><div>
Skills &amp; Experience:</div><ul><li>
Strong written communication, interpersonal, problem solving and organisational skills.</li><li>
Ability to understand, react and adapt to change.</li><li>
You will be able to work on your own initiative as well as being able to work as part of team and be customer focused to manage our customer base.</li><li>
A strong understanding of industry regulatory requirements</li><li>
Working towards a QFA qualification is desirable /be willing to undertake LIA (or similar) examinations to further development.</li></ul><div></div><div>
What will you get for this role?</div><ul><li>
Competitive market leading salary depending on skills, experience, and qualifications.</li><li>
Generous pension (employee contribution matching of up to 14% if you contribute 8%)</li><li>
Annual performance related bonus and pay review.</li><li>
Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.</li><li>
Free car parking</li><li>
Generous Health &amp; dental insurance contributions after six months</li><li>
Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme</li><li>
Cycle to Work benefit scheme.</li><li>
TaxSaver Travel Scheme</li><li>
Family friendly parent&rsquo;s (matching paternity and maternity leave) and carer&rsquo;s leave.</li><li>
Up to 40% discount for some Aviva products plus discounts for Friends and Family</li><li>
Employee Assistance Programme</li><li>
Volunteering days</li><li>
Professional qualification support and transparent career progression plans</li></ul><div></div><div>
Aviva is for Everyone</div><div>
Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.</div><div>
We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.</div><div>
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact <div>Amber.britton@aviva.com</div></div></div>

We have a role available in our Customer Experience Team in the Cherrywood, Dublin office. This is an excellent opportunity to learn new skills and further your experience in a vibrant and challenging life/pensions environment. The successful candidate will be dealing with customer queries, complaints and requests in relation to existing business, so the role holder will have a varied working day.
This role is based in our Dublin office and adheres to Aviva's hybrid working policy.
Duties & Responsibilities:
Ensuring that all regular information is checked and issued to ensure compliance with requirements.
Responsible for ensuring that transactions are completed within specified timeframes and to the required quality levels.
Processing customer payments in line with legislation and payroll timeframes.
Ensuring that good working relationships are developed and maintained with business partners internally & externally.
Supporting the Team Leader in always providing excellent customer service.
Skills & Experience:
Strong written communication, interpersonal, problem solving and organisational skills.
Ability to understand, react and adapt to change.
You will be able to work on your own initiative as well as being able to work as part of team and be customer focused to manage our customer base.
A strong understanding of industry regulatory requirements
Working towards a QFA qualification is desirable /be willing to undertake LIA (or similar) examinations to further development.
What will you get for this role?
Competitive market leading salary depending on skills, experience, and qualifications.
Generous pension (employee contribution matching of up to 14% if you contribute 8%)
Annual performance related bonus and pay review.
Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
Free car parking
Generous Health & dental insurance contributions after six months
Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
Cycle to Work benefit scheme.
TaxSaver Travel Scheme
Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
Up to 40% discount for some Aviva products plus discounts for Friends and Family
Employee Assistance Programme
Volunteering days
Professional qualification support and transparent career progression plans
Aviva is for Everyone
Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Amber.britton@aviva.com

Retirement Solutions Administrator - Aviva

<div>
 <div>
  We have a role available in our Customer Experience Team in the Cherrywood, Dublin office. This is an excellent opportunity to learn new skills and further your experience in a vibrant and challenging life/pensions environment. The successful candidate will be dealing with customer queries, complaints and requests in relation to existing business, so the role holder will have a varied working day.
 </div>
 <div></div>
 <div>
  This role is based in our Dublin office and adheres to Aviva's hybrid working policy.
 </div>
 <div></div>
 <div>
  Duties &amp; Responsibilities:
 </div>
 <ul>
  <li>Ensuring that all regular information is checked and issued to ensure compliance with requirements.</li>
  <li>Responsible for ensuring that transactions are completed within specified timeframes and to the required quality levels.</li>
  <li>Processing customer payments in line with legislation and payroll timeframes.</li>
  <li>Ensuring that good working relationships are developed and maintained with business partners internally &amp; externally.</li>
  <li>Supporting the Team Leader in always providing excellent customer service.</li>
 </ul>
 <div></div>
 <div>
  Skills &amp; Experience:
 </div>
 <ul>
  <li>Strong written communication, interpersonal, problem solving and organisational skills.</li>
  <li>Ability to understand, react and adapt to change.</li>
  <li>You will be able to work on your own initiative as well as being able to work as part of team and be customer focused to manage our customer base.</li>
  <li>A strong understanding of industry regulatory requirements</li>
  <li>Working towards a QFA qualification is desirable /be willing to undertake LIA (or similar) examinations to further development.</li>
 </ul>
 <div></div>
 <div>
  What will you get for this role?
 </div>
 <ul>
  <li>Competitive market leading salary depending on skills, experience, and qualifications.</li>
  <li>Generous pension (employee contribution matching of up to 14% if you contribute 8%)</li>
  <li>Annual performance related bonus and pay review.</li>
  <li>Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.</li>
  <li>Free car parking</li>
  <li>Generous Health &amp; dental insurance contributions after six months</li>
  <li>Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme</li>
  <li>Cycle to Work benefit scheme.</li>
  <li>TaxSaver Travel Scheme</li>
  <li>Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.</li>
  <li>Up to 40% discount for some Aviva products plus discounts for Friends and Family</li>
  <li>Employee Assistance Programme</li>
  <li>Volunteering days</li>
  <li>Professional qualification support and transparent career progression plans</li>
 </ul>
 <div></div>
 <div>
  Aviva is for Everyone
 </div>
 <div>
  Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
 </div>
 <div>
  We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.
 </div>
 <div>
  We prefer all applications to be submitted online, however if you require an alternative method of applying please contact 
  <div>
   Amber.britton@aviva.com
  </div>
 </div>
</div>

Retirement Solutions Administrator

You must have expertise in risk and control in Financial Services, excellent stakeholder management, report writing skills, and preferably Lloyd’s or London Market experience.

You will lead customer-centric strategies, enhance compliance reporting, drive exceptional service, manage stakeholder relationships, and implement initiatives to maximize customer satisfaction.

Government & Politics

London

<div><div>Senior Risk Governance Manager<br>
Salary: National &ndash; circa &pound;85,000, London &ndash; circa &pound;105,000</div><div></div><div>
This is a great opportunity for someone with risk management experience and the ability to engage with stakeholders up to a senior level. This is a new role created specifically to support the growth in BAU and transformation projects. Your role will be pivotal in making sure that we meet our risk management obligations to protect our customers, deliver our Risk Goals and achieve our strategic objectives. If you are up for the challenge to make this role your own and you enjoy working in a dynamic and diverse environment, we would love to hear from you!</div><div></div><div>
A bit about the job:</div><div></div><div>
In this role you will lead and shape GCS (Global, Corporate &amp; Specialty) customer-centric and regulatory strategies, enhancing customer experience and aligning/directing internal Aviva resources to the GCS strategy whilst leading on future state conduct and consumer duty outcomes. You will have responsibility for driving the development and implementation of initiatives that focus on delivering exceptional customer service aligned with Consumer Duty, fostering a culture of continuous improvement, and maximizing customer satisfaction, working closely with the Head of London Market Operations and Underwriting Head of population and be the COO point person for additional conduct and governance requirements including Ops Res, iCare risks and helping manage risk events and audits.</div><div></div><div>
This includes:</div><div></div><ul><li><div>
Customer Experience: Drive the delivery of outstanding customer experiences across all channels and touchpoints, collaborating with cross-functional teams to identify areas for improvement and implementing initiatives to enhance customer satisfaction, loyalty, and advocacy.</div></li><li><div>
Conduct and compliance: review and enhance current state GCS conduct and compliance reporting, working closely with the London Market Ops teams. Establish robust quality assurance processes and standards to ensure compliance, accuracy, and consistency across customer interactions, products, and services, specifically with Consumer Duty in mind. Act as product owner for conduct and compliance in the transformation project, ensuring our future state Target Operating Model (TOM) and tech choices are fit for our business and our customers.</div></li><li><div>
Reporting and Governance: Reviewing and overhaul current reporting and governance for GCS COO and wider GCS team, both in the short term and longer term through project Nova, taking an active role in the future state model office.</div></li><li><div>
Stakeholder Management: Collaborate with senior leaders, internal stakeholders, and external partners to align customer strategies, goals, and initiatives with broader business objectives. Build strong relationships and influence key stakeholders to drive a customer-centric culture and secure necessary resources for customer-focused projects.</div></li></ul><div></div><div>
Skills and experience we're looking for:</div><div></div><ul><li><div>
Expertise in risk, control and assurance methodology and its operation within the Financial Services Industry. Understanding of Financial Services industry risk frameworks and Consumer Duty regulatory requirements and customer communications.</div></li><li><div>
Lloyd&rsquo;s or London Market experience within the Insurance sector is desirable.</div></li><li><div>
Excellent stakeholder management skills, in particular effective communication and influencing &ndash; being able to translate conceptual thinking and insight into reporting and committee papers, delivering refined written and verbal communications to senior stakeholders.</div></li><li><div>
Excellent report writing skills, with previous experience of preparing reports and presentations for Board level review.</div></li><li><div>
Successful record of building personal credibility with and influencing of and external stakeholders.</div></li></ul><div></div><div>
What you&rsquo;ll get for this role:</div><div></div><div>
Our purpose - with you today, for a better tomorrow &ndash; is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.</div><ul><li><div>
Salary: National &ndash; circa &pound;85,000, London &ndash; circa &pound;105,000 (depending on location, skills, experience, and qualifications)</div></li><li><div>
Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva&rsquo;s.</div></li><li><div>
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.</div></li><li><div>
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days</div></li><li><div>
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts</div></li><li><div>
Up to &pound;1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme</div></li><li><div>
Brilliantly supportive policies including parental and carer&rsquo;s leave</div></li><li><div>
Flexible benefits to suit you, including sustainability options such as cycle to work</div></li><li><div>
Make a difference, be part of our <div>Aviva Communities</div> and use your 3 paid volunteering days to help others</div></li><li><div>
We take your wellbeing seriously with lots of support and tools</div></li></ul><div></div><div><div>
Take a look</div> to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.</div><div></div><div>
Aviva is for everyone:</div><div></div><div>
We&rsquo;re inclusive and <div>welcome everyone</div> &ndash; we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don&rsquo;t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.</div><div></div><div>
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working &ndash; spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.</div><div></div><div>
To find out more about working at Aviva take a look <div>here</div></div><div></div><div>
We interview every disabled applicant who meets the minimum criteria for the job. Once you&rsquo;ve applied, please send us an email stating that you have a disclosed disability, and we&rsquo;ll interview you.</div><div></div><div>
We&rsquo;d love it if you could submit your application online. If you require an alternative method of applying, please send an email to <div>beatrix.rozsa@aviva.com</div></div></div>

Senior Risk Governance Manager
Salary: National – circa £85,000, London – circa £105,000
This is a great opportunity for someone with risk management experience and the ability to engage with stakeholders up to a senior level. This is a new role created specifically to support the growth in BAU and transformation projects. Your role will be pivotal in making sure that we meet our risk management obligations to protect our customers, deliver our Risk Goals and achieve our strategic objectives. If you are up for the challenge to make this role your own and you enjoy working in a dynamic and diverse environment, we would love to hear from you!
A bit about the job:
In this role you will lead and shape GCS (Global, Corporate & Specialty) customer-centric and regulatory strategies, enhancing customer experience and aligning/directing internal Aviva resources to the GCS strategy whilst leading on future state conduct and consumer duty outcomes. You will have responsibility for driving the development and implementation of initiatives that focus on delivering exceptional customer service aligned with Consumer Duty, fostering a culture of continuous improvement, and maximizing customer satisfaction, working closely with the Head of London Market Operations and Underwriting Head of population and be the COO point person for additional conduct and governance requirements including Ops Res, iCare risks and helping manage risk events and audits.
This includes:
Customer Experience: Drive the delivery of outstanding customer experiences across all channels and touchpoints, collaborating with cross-functional teams to identify areas for improvement and implementing initiatives to enhance customer satisfaction, loyalty, and advocacy.
Conduct and compliance: review and enhance current state GCS conduct and compliance reporting, working closely with the London Market Ops teams. Establish robust quality assurance processes and standards to ensure compliance, accuracy, and consistency across customer interactions, products, and services, specifically with Consumer Duty in mind. Act as product owner for conduct and compliance in the transformation project, ensuring our future state Target Operating Model (TOM) and tech choices are fit for our business and our customers.
Reporting and Governance: Reviewing and overhaul current reporting and governance for GCS COO and wider GCS team, both in the short term and longer term through project Nova, taking an active role in the future state model office.
Stakeholder Management: Collaborate with senior leaders, internal stakeholders, and external partners to align customer strategies, goals, and initiatives with broader business objectives. Build strong relationships and influence key stakeholders to drive a customer-centric culture and secure necessary resources for customer-focused projects.
Skills and experience we're looking for:
Expertise in risk, control and assurance methodology and its operation within the Financial Services Industry. Understanding of Financial Services industry risk frameworks and Consumer Duty regulatory requirements and customer communications.
Lloyd’s or London Market experience within the Insurance sector is desirable.
Excellent stakeholder management skills, in particular effective communication and influencing – being able to translate conceptual thinking and insight into reporting and committee papers, delivering refined written and verbal communications to senior stakeholders.
Excellent report writing skills, with previous experience of preparing reports and presentations for Board level review.
Successful record of building personal credibility with and influencing of and external stakeholders.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Salary: National – circa £85,000, London – circa £105,000 (depending on location, skills, experience, and qualifications)
Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to beatrix.rozsa@aviva.com

GCS Customer and Governance Lead - Aviva

GCS Customer and Governance Lead

You need a training and development background, experience in blended solutions for financial services, eLearning tools, strong communication skills, and analytical abilities for assessing effectiveness.

You will design and deliver learning programs, collaborate with teams for consistent experiences, support brokers, champion customer needs, and track training effectiveness for digital adoption.

Education & Teaching

<div><div>An opportunity has arisen for a Training &amp; Digital Adoption Lead within Aviva Life &amp; Pensions Ireland (ALPI) Customer Experience Transformation (CET) programme for a 24 Month Fixed Term Contract.</div><div></div><div>
The primary purpose of this role is to lead the development and delivery of the digital adoption programme for our staff, brokers and customers. You will be responsible for reviewing, analysing and understanding current broker &amp; customer behaviours associated with existing digital assets. You will also be responsible for building an engagement, training and tracking programme to maximise the usage of digital assets in line with ALPI ambition.</div><div></div><div>
The role is focused on developing and delivery of training in support of business strategies, internal procedures and employee development &amp; growth. This role involves collaborating with various departments to identify training needs, designing effective learning solutions, and driving user engagement with digital tools and platforms. The ideal candidate is a customer champion committed to delivering a consistent engaging learner experience with ability to flex delivery and engagement styles.</div><div></div><div>
This role can be based in our Dublin, Cork or Galway office and adheres to Aviva's hybrid working policy.</div><div></div><div>
Duties &amp; Responsibilities:</div><ul><li>
Lead the design and delivery of a diverse range of learning programs to support our staff, brokers and customers.</li><li>
Design and develop and deliver in-person learning capability for key broker partners.</li><li>
Using a consultative approach, work with wider team, subject matter experts and senior leaders across multiple business functions to deliver one consistent experience nationally.</li><li>
Develop and deliver facilitated learning experiences to help support overall Aviva broker value proposition.</li><li>
Be the customer champion when collaborating and coordinating with partners in determining training needs and appropriate delivery method.</li><li>
Provide ongoing support and resources to users, addressing any challenges or resistance to digital adoption.</li><li>
Track and analyse the effectiveness of training programs and digital adoption initiatives, making adjustments as needed.</li></ul><div></div><div>
Skills &amp; Experience:</div><ul><li>
Formal background and experience in training and development.</li><li>
Proven ability to design and build blended solutions for the insurance/financial services industry.</li><li>
Experience with eLearning tools and learning management systems</li><li>
Bachelor&rsquo;s degree in communications, Organisational Development, or Learning and Development.</li><li>
Strong communication and presentation experience, strategic problem-solving, and continuous learning abilities.</li><li>
Strong relationship management and communication skills.</li><li>
Ability to own and implement deliverables from start to finish.</li><li>
Analytical skills to assess training effectiveness and adoption rates</li></ul><div></div><div>
What will you get for this role?</div><ul><li>
A competitive market leading salary depending on skills, experience, and qualifications.</li><li>
Generous pension (employee contribution matching of up to 14% if you contribute 8%)</li><li>
Annual performance related bonus and pay review.</li><li>
Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days.</li><li>
Free car parking</li><li>
Generous Health &amp; dental insurance contributions after six months</li><li>
Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme</li><li>
Cycle to Work benefit scheme.</li><li>
TaxSaver Travel Scheme</li><li>
Family friendly parent&rsquo;s (matching paternity and maternity leave) and carer&rsquo;s leave.</li><li>
Up to 40% discount for some Aviva products plus discounts for Friends and Family</li><li>
Employee Assistance Programme</li><li>
Volunteering days</li><li>
Professional qualification support and transparent career progression plans</li></ul><div></div><div>
Aviva is for Everyone</div><div>
Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.</div><div>
We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.</div><div>
We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact megan.crabbe@aviva.com</div></div>

An opportunity has arisen for a Training & Digital Adoption Lead within Aviva Life & Pensions Ireland (ALPI) Customer Experience Transformation (CET) programme for a 24 Month Fixed Term Contract.
The primary purpose of this role is to lead the development and delivery of the digital adoption programme for our staff, brokers and customers. You will be responsible for reviewing, analysing and understanding current broker & customer behaviours associated with existing digital assets. You will also be responsible for building an engagement, training and tracking programme to maximise the usage of digital assets in line with ALPI ambition.
The role is focused on developing and delivery of training in support of business strategies, internal procedures and employee development & growth. This role involves collaborating with various departments to identify training needs, designing effective learning solutions, and driving user engagement with digital tools and platforms. The ideal candidate is a customer champion committed to delivering a consistent engaging learner experience with ability to flex delivery and engagement styles.
This role can be based in our Dublin, Cork or Galway office and adheres to Aviva's hybrid working policy.
Duties & Responsibilities:
Lead the design and delivery of a diverse range of learning programs to support our staff, brokers and customers.
Design and develop and deliver in-person learning capability for key broker partners.
Using a consultative approach, work with wider team, subject matter experts and senior leaders across multiple business functions to deliver one consistent experience nationally.
Develop and deliver facilitated learning experiences to help support overall Aviva broker value proposition.
Be the customer champion when collaborating and coordinating with partners in determining training needs and appropriate delivery method.
Provide ongoing support and resources to users, addressing any challenges or resistance to digital adoption.
Track and analyse the effectiveness of training programs and digital adoption initiatives, making adjustments as needed.
Skills & Experience:
Formal background and experience in training and development.
Proven ability to design and build blended solutions for the insurance/financial services industry.
Experience with eLearning tools and learning management systems
Bachelor’s degree in communications, Organisational Development, or Learning and Development.
Strong communication and presentation experience, strategic problem-solving, and continuous learning abilities.
Strong relationship management and communication skills.
Ability to own and implement deliverables from start to finish.
Analytical skills to assess training effectiveness and adoption rates
What will you get for this role?
A competitive market leading salary depending on skills, experience, and qualifications.
Generous pension (employee contribution matching of up to 14% if you contribute 8%)
Annual performance related bonus and pay review.
Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days.
Free car parking
Generous Health & dental insurance contributions after six months
Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
Cycle to Work benefit scheme.
TaxSaver Travel Scheme
Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
Up to 40% discount for some Aviva products plus discounts for Friends and Family
Employee Assistance Programme
Volunteering days
Professional qualification support and transparent career progression plans
Aviva is for Everyone
Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.
We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact megan.crabbe@aviva.com

Aviva

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