Large

Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers.

We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all.

It takes you. It takes Aviva.

Finance

Aviva

You must have work rights in Ireland, UK, or EU, significant insurance experience, strong stakeholder management, excellent communication skills, problem-solving abilities, and decision-making skills.

You will define project scope, manage stakeholders, oversee governance, deliver plans, handle resources and costs, ensure QA, measure outcomes, and report status to senior management.

Business, Operations & Strategy

Dublin

<div>
 <div>
  Aviva Ireland General Insurance are looking for an ambitious and talented individual to join our Project Management team in our Dublin Cherrywood or Cork Airport offices, to lead the delivery of our new product development initiatives on a 24 Month Fixed Term Contract.
 </div>
 <div></div>
 <div>
  We are interested in hearing from you if are keen to progress your career in Project Management and have what it takes to lead the delivery of change to enable great customer and staff journeys in a regulated industry.
 </div>
 <div></div>
 <div>
  You’ll be performing a Project Manager role reporting to the Transformation Lead, delivering one or many initiatives from ideation to deployment. You will own delivery of one or more initiatives, working with both the business and &amp; technical teams to define, deliver and deploy change and realise business outcomes.
 </div>
 <div></div>
 <div>
  You must have valid Irish, UK, or EU work rights to be considered for this role
 </div>
 <div></div>
 <div>
  Duties &amp; Responsibilities:
 </div>
 <ul>
  <li>Define project scope and business case</li>
  <li>Identification and management of all stakeholders</li>
  <li>Set-up of appropriate project governance and adherence to change methodologies</li>
  <li>Own the delivery plan, along with issues and risks</li>
  <li>Own &amp; manage project resourcing and costs</li>
  <li>Management of requirements/user stories with required stakeholder signoffs</li>
  <li>Own and manage QA plan, and business deployment plan</li>
  <li>Measure benefits and outcomes post go-live</li>
  <li>Reporting of change initiatives status to senior management</li>
 </ul>
 <div></div>
 <div>
  Skills &amp; Experience:
 </div>
 <ul>
  <li>Significant experience of delivering change within General Insurance or Financial Services industry</li>
  <li>Management of projects scope, delivery timeline and detail plans to deliver digital or regulatory initiatives</li>
  <li>Stakeholder management experience across business, IT, 3rd parties, and support functions e.g., Compliance</li>
  <li>Excellent communication &amp; interpersonal skills (verbal and written)</li>
  <li>Strong problem-solving skills to unblock issues and mitigate risks</li>
  <li>A strong decision-making and prioritisation skillset, with ability to operate effectively under pressure in dealing with multiple customers</li>
  <li>Demonstrate personal ownership/responsibility for work with thorough follow through to conclusion</li>
  <li>Ability to learn and up-skill quickly on customer solutions</li>
 </ul>
 <div></div>
 <div>
  What will you get for this role?
 </div>
 <ul>
  <li>A competitive market leading salary depending on skills, experience, and qualifications</li>
  <li>Generous pension (employee contribution matching of up to 14% if you contribute 8%)</li>
  <li>Annual performance related bonus and pay review</li>
  <li>Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days</li>
  <li>Free car parking</li>
  <li>Generous Health &amp; dental insurance contributions after six months</li>
  <li>Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme</li>
  <li>Cycle to Work benefit scheme</li>
  <li>TaxSaver Travel Scheme</li>
  <li>Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.</li>
  <li>Up to 40% discount for some Aviva products plus discounts for Friends and Family</li>
  <li>Employee Assistance Programme</li>
  <li>Volunteering days</li>
  <li>Professional qualification support and transparent career progression plans</li>
 </ul>
 <div></div>
 <div>
  Aviva is for Everyone
 </div>
 <div>
  Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
 </div>
 <div></div>
 <div>
  We flex locations, hours and working patterns to suit our customers, business, and you.
 </div>
 <div>
  Our smart working combines the benefits of flexibility with time together with colleagues.
 </div>
 <div></div>
 <div>
  We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Tawana.Chin@aviva.com
 </div>
</div>


 
  Aviva Ireland General Insurance are looking for an ambitious and talented individual to join our Project Management team in our Dublin Cherrywood or Cork Airport offices, to lead the delivery of our new product development initiatives on a 24 Month Fixed Term Contract.
 
 
 
  We are interested in hearing from you if are keen to progress your career in Project Management and have what it takes to lead the delivery of change to enable great customer and staff journeys in a regulated industry.
 
 
 
  You’ll be performing a Project Manager role reporting to the Transformation Lead, delivering one or many initiatives from ideation to deployment. You will own delivery of one or more initiatives, working with both the business and & technical teams to define, deliver and deploy change and realise business outcomes.
 
 
 
  You must have valid Irish, UK, or EU work rights to be considered for this role
 
 
 
  Duties & Responsibilities:
 
 
  Define project scope and business case
  Identification and management of all stakeholders
  Set-up of appropriate project governance and adherence to change methodologies
  Own the delivery plan, along with issues and risks
  Own & manage project resourcing and costs
  Management of requirements/user stories with required stakeholder signoffs
  Own and manage QA plan, and business deployment plan
  Measure benefits and outcomes post go-live
  Reporting of change initiatives status to senior management
 
 
 
  Skills & Experience:
 
 
  Significant experience of delivering change within General Insurance or Financial Services industry
  Management of projects scope, delivery timeline and detail plans to deliver digital or regulatory initiatives
  Stakeholder management experience across business, IT, 3rd parties, and support functions e.g., Compliance
  Excellent communication & interpersonal skills (verbal and written)
  Strong problem-solving skills to unblock issues and mitigate risks
  A strong decision-making and prioritisation skillset, with ability to operate effectively under pressure in dealing with multiple customers
  Demonstrate personal ownership/responsibility for work with thorough follow through to conclusion
  Ability to learn and up-skill quickly on customer solutions
 
 
 
  What will you get for this role?
 
 
  A competitive market leading salary depending on skills, experience, and qualifications
  Generous pension (employee contribution matching of up to 14% if you contribute 8%)
  Annual performance related bonus and pay review
  Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days
  Free car parking
  Generous Health & dental insurance contributions after six months
  Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
  Cycle to Work benefit scheme
  TaxSaver Travel Scheme
  Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
  Up to 40% discount for some Aviva products plus discounts for Friends and Family
  Employee Assistance Programme
  Volunteering days
  Professional qualification support and transparent career progression plans
 
 
 
  Aviva is for Everyone
 
 
  Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
 
 
 
  We flex locations, hours and working patterns to suit our customers, business, and you.
 
 
  Our smart working combines the benefits of flexibility with time together with colleagues.
 
 
 
  We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Tawana.Chin@aviva.com
 


Senior Project Manager- Insurance - Aviva

Senior Project Manager- Insurance

You need expertise in public/private markets, top-notch communication and compliance skills, relevant advanced qualifications, and a proven track record in sales strategy development and execution.

You will lead the Canadian Distribution team, enhance client relationships, provide market feedback, and drive business development across Institutional, Insurance, and Wealth channels.

Sales & Business Development

Banking & Finance

Toronto

<div>
 <div>
  Head of Distribution Canada
 </div>
 <div>
  This is a great job for someone who has deep knowledge of the Canadian marketplace across all client channels (Insurance, Institutional &amp; Wealth).
 </div>
 <div></div>
 <div>
  A bit about the job:
 </div>
 <div>
  We are seeking a strategic, client centric Head of Canada to join our Global Distribution team. You will report directly to the Chief Distribution Officer and be a senior member of the Distribution leadership team that spans UK, Europe, North America, and Asia Pacific. You will lead the Canadian Distribution team and leverage the broader resources of Aviva Investors including Investments, Sustainable Investing, RFP and Market Intelligence. The role itself allows you to be the voice of our clients at Aviva Investors and provide market feedback to colleagues that will contribute to the continual enhancement of our products and our business. In this role you will lead the Distribution efforts in Canada to grow the Institutional, Insurance and Wealth channels in line with objectives agreed with the Global Head of Distribution. The successful candidate will be encouraged to deliver and execute upon the Canadian Distribution business development and client retention plans across all three client channels to maintain and enhance existing client relationships whilst ensuring a high-quality service is delivered to clients.
 </div>
 <div></div>
 <div>
  Skills and experience we’re looking for:
 </div>
 <ul>
  <li>
   <div>
    Deep understanding of public and private markets.
   </div></li>
  <li>
   <div>
    Excellent communication skills including influencing and persuasive skills.
   </div></li>
  <li>
   <div>
    Excellent practical knowledge and understanding of regulatory requirements with a consistent record of practical compliance.
   </div></li>
  <li>
   <div>
    Relevant post graduate qualifications e.g. CFA, CAIA, Masters in Finance, MBA.
   </div></li>
  <li>
   <div>
    Experience of successfully defining and delivering a comprehensive sales strategy
   </div></li>
 </ul>
 <div></div>
 <div>
  Benefits:
 </div>
 <ul>
  <li>
   <div>
    Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
   </div></li>
  <li>
   <div>
    Outstanding Career Development opportunities.
   </div></li>
  <li>
   <div>
    We’ll support your professional development education.
   </div></li>
  <li>
   <div>
    Competitive vacation package with the option to purchase 5 extra days off per year
   </div></li>
  <li>
   <div>
    Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
   </div></li>
  <li>
   <div>
    Corporate wellness programs to support our employees’ physical and mental health
   </div></li>
  <li>
   <div>
    Hybrid flexible work model
   </div></li>
 </ul>
 <div></div>
 <div>
  Aviva is for everyone:
 </div>
 <div>
  We’re inclusive and 
  <div>
   welcome everyone
  </div> – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
 </div>
 <div></div>
 <div>
  We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
 </div>
 <div></div>
 <div>
  To find out more about working at Aviva take a look 
  <div>
   here
  </div>
 </div>
 <div></div>
 <div>
  We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to 
  <div>
   GlobalRecruitment@avivainvestors.com
  </div>
 </div>
</div>


 
  Head of Distribution Canada
 
 
  This is a great job for someone who has deep knowledge of the Canadian marketplace across all client channels (Insurance, Institutional & Wealth).
 
 
 
  A bit about the job:
 
 
  We are seeking a strategic, client centric Head of Canada to join our Global Distribution team. You will report directly to the Chief Distribution Officer and be a senior member of the Distribution leadership team that spans UK, Europe, North America, and Asia Pacific. You will lead the Canadian Distribution team and leverage the broader resources of Aviva Investors including Investments, Sustainable Investing, RFP and Market Intelligence. The role itself allows you to be the voice of our clients at Aviva Investors and provide market feedback to colleagues that will contribute to the continual enhancement of our products and our business. In this role you will lead the Distribution efforts in Canada to grow the Institutional, Insurance and Wealth channels in line with objectives agreed with the Global Head of Distribution. The successful candidate will be encouraged to deliver and execute upon the Canadian Distribution business development and client retention plans across all three client channels to maintain and enhance existing client relationships whilst ensuring a high-quality service is delivered to clients.
 
 
 
  Skills and experience we’re looking for:
 
 
  
   
    Deep understanding of public and private markets.
   
  
   
    Excellent communication skills including influencing and persuasive skills.
   
  
   
    Excellent practical knowledge and understanding of regulatory requirements with a consistent record of practical compliance.
   
  
   
    Relevant post graduate qualifications e.g. CFA, CAIA, Masters in Finance, MBA.
   
  
   
    Experience of successfully defining and delivering a comprehensive sales strategy
   
 
 
 
  Benefits:
 
 
  
   
    Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
   
  
   
    Outstanding Career Development opportunities.
   
  
   
    We’ll support your professional development education.
   
  
   
    Competitive vacation package with the option to purchase 5 extra days off per year
   
  
   
    Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
   
  
   
    Corporate wellness programs to support our employees’ physical and mental health
   
  
   
    Hybrid flexible work model
   
 
 
 
  Aviva is for everyone:
 
 
  We’re inclusive and 
  
   welcome everyone
   – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
 
 
 
  We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
 
 
 
  To find out more about working at Aviva take a look 
  
   here
  
 
 
 
  We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to 
  
   GlobalRecruitment@avivainvestors.com
  
 


Head of Distribution Canada - Aviva

Head of Distribution Canada

You need customer service experience, strong IT skills, fluent English, and adaptability in a fast-paced environment. Enjoy building relationships and learning new systems.

You will build relationships with customers, learn IT systems, communicate effectively in English, and adapt to a fast-paced environment while providing support in the Life & Pension market.

<div>
 <div>
  Our Customer service teams in Cherrywood Dublin 18 are looking for confident engaging people to join our team on a 12 Month Fixed Term Contract.
 </div>
 <div></div>
 <div>
  The position is based on site in our Cherrywood office, with an opportunity to benefit from Aviva’s smart working arrangements which offers a mix of home and office working.
 </div>
 <div></div>
 <div>
  While this role is in the greater Dublin area, it would suit those with customer service skills living in Wicklow/Kildare/north Wexford area also. We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS Green Line and 84a bus stop is one minute away).
 </div>
 <div></div>
 <div>
  This is an exciting opportunity to learn new skills and further your experience in an agile environment. The role comes with a competitive salary and benefits package.
 </div>
 <div></div>
 <div>
  To be successful in the role, you will need the following:
 </div>
 <ul>
  <li>Experience in a customer service environment – If you enjoy building relationships and communicating and interacting with people, you’ll fit right in with the world-class customer service team around you.</li>
  <li>Good aptitude for technical learning and IT, as there are quite a few systems you will need to learn and be proficient with.</li>
  <li>Verbal and written fluency in English is a must have as this role will be dealing exclusively with our Irish insurance Life &amp; Pension market.</li>
  <li>An ability to adapt to change, working in a fast-paced environment.</li>
 </ul>
 <div></div>
 <div>
  What will you get for this role?
 </div>
 <ul>
  <li>A competitive market leading salary depending on skills, experience, and qualifications.</li>
  <li>Generous pension (employee contribution matching of up to 14% if you contribute 8%)</li>
  <li>Annual performance related bonus and pay review.</li>
  <li>Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.</li>
  <li>Free car parking</li>
  <li>Generous Health &amp; dental insurance contributions after six months</li>
  <li>Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme</li>
  <li>Cycle to Work benefit scheme.</li>
  <li>TaxSaver Travel Scheme</li>
  <li>Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.</li>
  <li>Up to 40% discount for some Aviva products plus discounts for Friends and Family</li>
  <li>Employee Assistance Programme</li>
  <li>Volunteering days</li>
  <li>Professional qualification support and transparent career progression plans</li>
 </ul>
 <div></div>
 <div>
  Aviva is for Everyone
 </div>
 <div>
  Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
 </div>
 <div></div>
 <div>
  We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.
 </div>
 <div></div>
 <div>
  We prefer all applications to be submitted online, however if you require an alternative method of applying please contact 
  <div>
   megan.crabbe@aviva.com
  </div>
 </div>
</div>


 
  Our Customer service teams in Cherrywood Dublin 18 are looking for confident engaging people to join our team on a 12 Month Fixed Term Contract.
 
 
 
  The position is based on site in our Cherrywood office, with an opportunity to benefit from Aviva’s smart working arrangements which offers a mix of home and office working.
 
 
 
  While this role is in the greater Dublin area, it would suit those with customer service skills living in Wicklow/Kildare/north Wexford area also. We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS Green Line and 84a bus stop is one minute away).
 
 
 
  This is an exciting opportunity to learn new skills and further your experience in an agile environment. The role comes with a competitive salary and benefits package.
 
 
 
  To be successful in the role, you will need the following:
 
 
  Experience in a customer service environment – If you enjoy building relationships and communicating and interacting with people, you’ll fit right in with the world-class customer service team around you.
  Good aptitude for technical learning and IT, as there are quite a few systems you will need to learn and be proficient with.
  Verbal and written fluency in English is a must have as this role will be dealing exclusively with our Irish insurance Life & Pension market.
  An ability to adapt to change, working in a fast-paced environment.
 
 
 
  What will you get for this role?
 
 
  A competitive market leading salary depending on skills, experience, and qualifications.
  Generous pension (employee contribution matching of up to 14% if you contribute 8%)
  Annual performance related bonus and pay review.
  Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
  Free car parking
  Generous Health & dental insurance contributions after six months
  Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
  Cycle to Work benefit scheme.
  TaxSaver Travel Scheme
  Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
  Up to 40% discount for some Aviva products plus discounts for Friends and Family
  Employee Assistance Programme
  Volunteering days
  Professional qualification support and transparent career progression plans
 
 
 
  Aviva is for Everyone
 
 
  Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
 
 
 
  We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.
 
 
 
  We prefer all applications to be submitted online, however if you require an alternative method of applying please contact 
  
   megan.crabbe@aviva.com
  
 


Customer Experience Administrator - Aviva

Customer Experience Administrator

You should have QFA or be working towards it, strong knowledge of life and pensions, excellent communication and problem-solving skills, and a passion for customer service.

You will manage daily operations, set performance standards, ensure regulatory compliance, coach team members, enhance customer focus, streamline procedures, and maintain a positive team environment.

<div></div>
<div>
 <div>
  Aviva's Contact Centre team in Cherrywood Dublin 18 are looking for confident and engaging Contact Centre Team Leader. You will be leading a team with responsibility for the delivery of top-quality service to our customers. This is a 12 Month Fixed Term Contract.
 </div>
 <div></div>
 <div>
   The Contact Centre acts as a single point of contact for all interactions between customers and service teams within our life and pensions business. The Team Lead will be responsible for the daily running of the team, management of resources and working with customer experience teams to deliver an excellent service to our customer. In addition, you will drive top quality performance and support the training and continuous development of the team.
 </div>
 <div></div>
 <div>
   The position is based on site in our Cherrywood office, with an opportunity to benefit from Aviva’s smart working arrangements which offers a mix of home and office working.
 </div>
 <div></div>
 <div>
   While this role is in the greater Dublin area, it would suit those with customer service skills living in Wicklow/Kildare/north Wexford area also. We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS Green Line and 84a bus stop is one minute away).
 </div>
 <div></div>
 <div>
   Duties &amp; Responsibilities:
 </div>
 <ul>
  <li> Managing the daily running of customer service centre, recruitment, organising sufficient staffing to deal with customer demand</li>
  <li> Setting and meeting performance standards to ensure excellent customer service on telephone and email queries from customers</li>
  <li> Ensure all mandatory regulatory training and requirements are met by the team within the required timelines and embedding a strong focus and awareness of risk management across the team</li>
  <li> Manage performance and development plans for each team member ensuring any training gaps are covered. Identifying training needs through call and email quality and working closely with the trainer on this</li>
  <li> Coach and motivate the team to consistently perform at a high level by facilitating meaningful 1-2-1 feedback sessions including monthly sessions and yearly performance reviews</li>
  <li> Drive a strong customer focus through the team by leading by example, ensuring that the customer is at the heart of all your decisions</li>
  <li> Liaise with other team leads and managers in the business to develop strong relationships and improve efficiency across teams in Customer Experience Department</li>
  <li> Improve the customer experience by embedding an environment of first point resolution and ownership in the team</li>
  <li> Identify any procedures within the business that can be simplified for the benefit of the customer while ensuring that any new changes are rolled out to the team and implemented</li>
  <li> Focus on initiatives to maintain a positive team environment</li>
  <li> Govern the logging of errors, complaints and other risk events and ensure the team is compliant in this.</li>
 </ul>
 <div></div>
 <div>
   Skills &amp; Experience:
 </div>
 <ul>
  <li> QFA or working towards</li>
  <li> Broad knowledge and experience in the life and pensions industry and knowledge of our current products, the business processes/products and platforms/systems is preferred</li>
  <li> Consistently demonstrate Aviva’s values and behaviours</li>
  <li> Understanding of the risks facing our business, and ability to call out risks and work to ensure relevant controls are in place where gaps are identified.</li>
  <li> Excellent verbal and written communication skills</li>
  <li> Strong problem solving skills</li>
  <li> Ability to quickly build positive relationships at all levels</li>
  <li> Good planning and time management skills</li>
  <li> High energy and passion for customer service and delivery</li>
  <li> Ability to work under pressure and meet deadlines in a fast paced environment</li>
 </ul>
 <div></div>
 <div>
   What will you get for this role?
 </div>
 <ul>
  <li> A competitive market leading salary depending on skills, experience, and qualifications</li>
  <li> Generous pension (employee contribution matching up to 14% if you contribute 8%)</li>
  <li> Annual performance related bonus and pay review</li>
  <li> Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days</li>
  <li> Free car parking</li>
  <li> Generous Health &amp; dental insurance contributions after six months</li>
  <li> Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme</li>
  <li> Cycle to Work benefit scheme</li>
  <li> TaxSaver Travel Scheme</li>
  <li> Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.</li>
  <li> Up to 40% discount for some Aviva products plus discounts for Friends and Family</li>
  <li> Employee Assistance Programme</li>
  <li> Volunteering days</li>
  <li> Professional qualification support and transparent career progression plans</li>
 </ul>
 <div></div>
 <div>
   Aviva is for Everyone
 </div>
 <div>
   Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
 </div>
 <div></div>
 <div>
   We flex locations, hours and working patterns to suit our customers, business, and you.
 </div>
 <div>
   Our smart working combines the benefits of flexibility with time together with colleagues.
 </div>
 <div></div>
 <div>
   We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Samuel.Brazier@aviva.com
 </div>
</div>
<div></div>



 
  Aviva's Contact Centre team in Cherrywood Dublin 18 are looking for confident and engaging Contact Centre Team Leader. You will be leading a team with responsibility for the delivery of top-quality service to our customers. This is a 12 Month Fixed Term Contract.
 
 
 
   The Contact Centre acts as a single point of contact for all interactions between customers and service teams within our life and pensions business. The Team Lead will be responsible for the daily running of the team, management of resources and working with customer experience teams to deliver an excellent service to our customer. In addition, you will drive top quality performance and support the training and continuous development of the team.
 
 
 
   The position is based on site in our Cherrywood office, with an opportunity to benefit from Aviva’s smart working arrangements which offers a mix of home and office working.
 
 
 
   While this role is in the greater Dublin area, it would suit those with customer service skills living in Wicklow/Kildare/north Wexford area also. We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS Green Line and 84a bus stop is one minute away).
 
 
 
   Duties & Responsibilities:
 
 
   Managing the daily running of customer service centre, recruitment, organising sufficient staffing to deal with customer demand
   Setting and meeting performance standards to ensure excellent customer service on telephone and email queries from customers
   Ensure all mandatory regulatory training and requirements are met by the team within the required timelines and embedding a strong focus and awareness of risk management across the team
   Manage performance and development plans for each team member ensuring any training gaps are covered. Identifying training needs through call and email quality and working closely with the trainer on this
   Coach and motivate the team to consistently perform at a high level by facilitating meaningful 1-2-1 feedback sessions including monthly sessions and yearly performance reviews
   Drive a strong customer focus through the team by leading by example, ensuring that the customer is at the heart of all your decisions
   Liaise with other team leads and managers in the business to develop strong relationships and improve efficiency across teams in Customer Experience Department
   Improve the customer experience by embedding an environment of first point resolution and ownership in the team
   Identify any procedures within the business that can be simplified for the benefit of the customer while ensuring that any new changes are rolled out to the team and implemented
   Focus on initiatives to maintain a positive team environment
   Govern the logging of errors, complaints and other risk events and ensure the team is compliant in this.
 
 
 
   Skills & Experience:
 
 
   QFA or working towards
   Broad knowledge and experience in the life and pensions industry and knowledge of our current products, the business processes/products and platforms/systems is preferred
   Consistently demonstrate Aviva’s values and behaviours
   Understanding of the risks facing our business, and ability to call out risks and work to ensure relevant controls are in place where gaps are identified.
   Excellent verbal and written communication skills
   Strong problem solving skills
   Ability to quickly build positive relationships at all levels
   Good planning and time management skills
   High energy and passion for customer service and delivery
   Ability to work under pressure and meet deadlines in a fast paced environment
 
 
 
   What will you get for this role?
 
 
   A competitive market leading salary depending on skills, experience, and qualifications
   Generous pension (employee contribution matching up to 14% if you contribute 8%)
   Annual performance related bonus and pay review
   Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days
   Free car parking
   Generous Health & dental insurance contributions after six months
   Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
   Cycle to Work benefit scheme
   TaxSaver Travel Scheme
   Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
   Up to 40% discount for some Aviva products plus discounts for Friends and Family
   Employee Assistance Programme
   Volunteering days
   Professional qualification support and transparent career progression plans
 
 
 
   Aviva is for Everyone
 
 
   Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
 
 
 
   We flex locations, hours and working patterns to suit our customers, business, and you.
 
 
   Our smart working combines the benefits of flexibility with time together with colleagues.
 
 
 
   We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Samuel.Brazier@aviva.com
 



Customer Experience Team Leader - Aviva

Customer Experience Team Leader

You should have strong organizational skills, attention to detail, and the ability to communicate effectively. Experience in insurance or relevant administrative roles is preferred.

You will assist in underwriting processes, support policy evaluations, gather data, and collaborate with the team to ensure timely and accurate risk assessments and documentation.

Norwich

<div>
 <div>
  Underwriting Assistant - Salary of Circa £25,000
 </div>
 <div>
   Location - Norwich
 </div>
 <div></div>
 <div>
   Please note this position is for a 12 month Contract.
 </div>
 <div></div>
 <div>
   Do you have excellent organisational skills? Are you a recent graduate looking to start your career working in an administration or data entry focused role within Financial Services / Insurance? Or are you someone with the experience already and are now looking for a new challenge? If so, we are on the lookout for a hard-working professional to take their first steps into, or further develop their, underwriting career…
 </div>
 <div></div>
 <div>
   A bit about the job:
 </div>
 <div></div>
 <div>
   You will join Aviva’s Private Clients (APC) team - who provide underwriting for High-Net-Worth (HNW) clients – where you will undertake an administration and data entry focused role, which underpins the team’s core underwriting capability.
 </div>
 <div></div>
 <div>
   You will be responsible for new business submissions, appraisal requests, client checks, sending out mid-term adjustments / renewals and other ad hoc administrative duties, for both the APC underwriting team and our broker panel. If we get our service right (i.e., meeting, or exceeding underwriting service SLAs), it puts us in the best position to succeed our targets – therefore we need someone super organised, who has excellent communication skills, as you will be the first point of contact for both telephone enquiries and written correspondence coming into the division.
 </div>
 <div></div>
 <div>
   Skills and experience we’re looking for:
 </div>
 <ul>
  <li>
   <div>
     Previous experience of working in the financial services sector and/or insurance is desirable but not essential - just a passion to start or develop in this area will suffice
   </div></li>
  <li>
   <div>
     Previous experience in a data entry and/or administration role is desirable but not essential
   </div></li>
  <li>
   <div>
     Good communication and negotiation skills i.e., be comfortable speaking to a wide range of brokers
   </div></li>
  <li>
   <div>
     An enthusiastic, team player attitude with strong attention to detail, with excellent organisation skills
   </div></li>
  <li>
   <div>
     Ability to know how to prioritise tasks in a busy environment
   </div></li>
 </ul>
 <div></div>
 <div>
   What you’ll get for this role:
 </div>
 <div></div>
 <div>
  <br> Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
 </div>
 <ul>
  <li>
   <div>
     Salary of Circa £25,000 (Depending on skills, experience and qualifications)
   </div></li>
  <li>
   <div>
     Bonus opportunity – 6% of annual salary (Actual amount depends on your performance and Aviva’s).
   </div></li>
  <li>
   <div>
     Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
   </div></li>
  <li>
   <div>
     25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
   </div></li>
  <li>
   <div>
     Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
   </div></li>
  <li>
   <div>
     Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
   </div></li>
  <li>
   <div>
     Brilliantly supportive policies including parental and carer’s leave
   </div></li>
  <li>
   <div>
     Flexible benefits to suit you, including sustainability options such as cycle to work
   </div></li>
  <li>
   <div>
     Make a difference, be part of our 
    <div>
     Aviva Communities
    </div> and use your 3 paid volunteering days to help others
   </div></li>
  <li>
   <div>
     We take your wellbeing seriously with lots of support and tool
   </div></li>
 </ul>
 <div></div>
 <div>
   Aviva is for everyone:
 </div>
 <div></div>
 <div>
  <br> We’re inclusive and 
  <div>
   welcome everyone
  </div> – we want applications from people with diverse backgrounds and experiences.
 </div>
 <div></div>
 <div>
  <br> Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
 </div>
 <div></div>
 <div>
  <br> We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
 </div>
 <div></div>
 <div>
  <br> To find out more about working at Aviva take a look 
  <div>
   here
  </div>
 </div>
 <div></div>
 <div>
  <br> We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
 </div>
 <div></div>
 <div>
  <br> We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to 
  <div>
   amber.britton@aviva.com
  </div>
 </div>
</div>


 
  Underwriting Assistant - Salary of Circa £25,000
 
 
   Location - Norwich
 
 
 
   Please note this position is for a 12 month Contract.
 
 
 
   Do you have excellent organisational skills? Are you a recent graduate looking to start your career working in an administration or data entry focused role within Financial Services / Insurance? Or are you someone with the experience already and are now looking for a new challenge? If so, we are on the lookout for a hard-working professional to take their first steps into, or further develop their, underwriting career…
 
 
 
   A bit about the job:
 
 
 
   You will join Aviva’s Private Clients (APC) team - who provide underwriting for High-Net-Worth (HNW) clients – where you will undertake an administration and data entry focused role, which underpins the team’s core underwriting capability.
 
 
 
   You will be responsible for new business submissions, appraisal requests, client checks, sending out mid-term adjustments / renewals and other ad hoc administrative duties, for both the APC underwriting team and our broker panel. If we get our service right (i.e., meeting, or exceeding underwriting service SLAs), it puts us in the best position to succeed our targets – therefore we need someone super organised, who has excellent communication skills, as you will be the first point of contact for both telephone enquiries and written correspondence coming into the division.
 
 
 
   Skills and experience we’re looking for:
 
 
  
   
     Previous experience of working in the financial services sector and/or insurance is desirable but not essential - just a passion to start or develop in this area will suffice
   
  
   
     Previous experience in a data entry and/or administration role is desirable but not essential
   
  
   
     Good communication and negotiation skills i.e., be comfortable speaking to a wide range of brokers
   
  
   
     An enthusiastic, team player attitude with strong attention to detail, with excellent organisation skills
   
  
   
     Ability to know how to prioritise tasks in a busy environment
   
 
 
 
   What you’ll get for this role:
 
 
 
   Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
 
 
  
   
     Salary of Circa £25,000 (Depending on skills, experience and qualifications)
   
  
   
     Bonus opportunity – 6% of annual salary (Actual amount depends on your performance and Aviva’s).
   
  
   
     Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
   
  
   
     25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
   
  
   
     Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
   
  
   
     Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
   
  
   
     Brilliantly supportive policies including parental and carer’s leave
   
  
   
     Flexible benefits to suit you, including sustainability options such as cycle to work
   
  
   
     Make a difference, be part of our 
    
     Aviva Communities
     and use your 3 paid volunteering days to help others
   
  
   
     We take your wellbeing seriously with lots of support and tool
   
 
 
 
   Aviva is for everyone:
 
 
 
   We’re inclusive and 
  
   welcome everyone
   – we want applications from people with diverse backgrounds and experiences.
 
 
 
   Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
 
 
 
   We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
 
 
 
   To find out more about working at Aviva take a look 
  
   here
  
 
 
 
   We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
 
 
 
   We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to 
  
   amber.britton@aviva.com
  
 


Aviva

navigation.mission