FAQs
What is the primary responsibility of the VP, Senior CX Designer?
The primary responsibility of the VP, Senior CX Designer is to drive end-to-end consumer experience transformation across products and services at Synchrony, focusing on accelerating deeper consumer engagement with the brand.
What qualifications are required for this position?
A Bachelor’s degree is required; however, in lieu of a degree, applicants may qualify with 12 years of Customer Experience or Service Design experience. Additionally, at least 8 years of experience in Customer Experience or Service Design is necessary.
What experience is preferred for this role?
The preferred experience includes advanced knowledge in customer experience and service design, methodology familiarity such as design thinking, and a successful track record working with Marketing or Digital teams for design implementation.
Is there a salary range associated with this position?
Yes, the salary range for this position is between $110,000.00 and $185,000.00 annually, and it is eligible for an annual bonus based on individual and company performance.
What are the working conditions for this position?
Employees have the option to work from home, near one of Synchrony’s hubs, or in the office. Occasionally, there may be a need to commute to the nearest office for in-person engagement activities such as meetings or training.
What types of projects will the VP, Sr. CX Designer be involved in?
The VP, Sr. CX Designer will collaborate on a wide range of projects, focusing on human-centered design to investigate and create solutions for customer experience improvements.
How does Synchrony support diversity and inclusion?
Synchrony is committed to a diverse and inclusive culture, where individual skills, experiences, and voices are valued. The company celebrates differences and fosters a collaborative environment that encourages community engagement through its diversity networks.
Are there any eligibility requirements for applicants?
Yes, applicants must be 18 years or older, have a high school diploma or equivalent, and be willing to undergo a drug test, background investigation, and fingerprinting as part of the onboarding process.
What characteristics are desired in candidates for this role?
Desired characteristics include being customer-obsessed, a transformative designer, a relentless investigator, a skilled storyteller, and having creative problem-solving skills with a passion for innovation.
Can I expect to receive training or support in the role?
Yes, the role includes opportunities for internal cultural transformation activities that deepen customer experience acumen across the company, indicating support for continuous learning and development.