FAQs
What is the role of the VP, Senior CX Designer at Synchrony?
The VP, Senior CX Designer is responsible for driving end-to-end consumer experience transformation across products and services, collaborating with a team to enhance consumer engagement and leveraging human-centered design methodologies.
What are the essential responsibilities of the Senior CX Designer?
Responsibilities include leveraging customer experience knowledge, conducting research, synthesizing data, visualizing complex systems, mentoring team members, monitoring CX trends, communicating insights, and participating in cultural transformation activities.
What qualifications are required for this position?
A bachelor's degree is required, or 12 years of relevant experience in Customer Experience or Service Design. Additionally, 8+ years of experience in Customer Experience or Service Design, proficiency in design methodologies, and advanced collaboration skills are necessary.
Is prior experience in Marketing or Digital teams required?
Yes, a successful background working directly with Marketing or Digital teams for the implementation of designs is required.
Are there specific characteristics that are desirable for candidates?
Desired characteristics include having an advanced degree, being customer-obsessed, being a transformative designer, a relentless investigator, a skilled storyteller, and possessing creative problem-solving skills.
What is the salary range for this position?
The salary range for this position is $110,000.00 to $185,000.00 annually, with eligibility for an annual bonus based on individual and company performance.
What are the working conditions regarding the work location?
The role offers flexibility; you can work from home, near one of the company’s hubs, or in one of the offices, with occasional requirements for in-person engagement.
Will the company sponsor employment visas for this role?
No, Synchrony will not sponsor individuals for employment visas for this job opening.
What is the company’s commitment to diversity and inclusion?
Synchrony is committed to fostering a diverse and inclusive culture where all employees' skills, experiences, and voices are valued. The company emphasizes building a community through various diversity networks.
How does Synchrony handle reasonable accommodation requests?
Synchrony provides reasonable accommodation to qualified individuals with disabilities and encourages applicants to communicate any specific accommodation needs during the application process.