FAQs
What is the main mission of the Azure Customer Experience (CXP) team?
The main mission of the Azure CXP team is to ensure high standards for quality and reliability in Microsoft Cloud, which helps customers succeed. They aim to turn Microsoft Cloud customers into fans by being customer-obsessed problem-solvers who engage deeply in areas like incident management, support, and enablement.
What role will I play as a Customer Experience Engineer in the Observability team?
As a Customer Experience Engineer on the Observability team, you will design, implement, and maintain SLO monitoring systems to track customer applications' reliability, availability, and performance hosted in Microsoft Azure. You will also collaborate with customers to define SLOs, develop automated solutions, analyze SLO data, and optimize system performance to exceed customer-centric SLOs.
What are the qualifications required for this position?
The required qualifications include 1+ year of experience in the software industry related to technology or equivalent experience, and 1+ year of client-facing experience. Preferred qualifications include a Bachelor's Degree in Engineering, Computer Science, or a related field along with 2+ years of relevant software industry experience.
Is remote work an option for this role?
Yes, the role is flexible, allowing you to work up to 100% from home.
What are the security requirements for this position?
Candidates must meet Microsoft, customer, and/or government security screening requirements, which include passing the Microsoft Cloud background check upon hire or transfer and subsequently every two years.
What is the salary range for the Customer Experience Engineer position?
The typical base pay range for this role across the U.S. is USD $81,900 - $160,200 per year, with a different range applicable to specific locations such as the San Francisco Bay area and New York City metropolitan area, where it is USD $105,600 - $174,600 per year.
When is the application deadline for this position?
Microsoft will accept applications for the role until July 30, 2024.
What values does Microsoft emphasize in its workplace culture?
Microsoft emphasizes a growth mindset, innovation to empower others, collaboration towards shared goals, respect, integrity, accountability, and creating a culture of inclusion where everyone can thrive at work and beyond.