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Customer Experience Manager

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Sainsbury's

3mo ago

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
  • London

Requirements

  • You’re probably already managing or supervising people in a similarly fast-paced setting and confident to deal with the many different challenges each day throws up – your team are depending on you!
  • You’ll need to share Sainsbury’s love of technology.
  • What matters most is you – you’re motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service.

Responsibilities

  • You’re supporting the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area
  • You’ll work closely with another Customer Experience Manager, sharing ideas and identifying ways to improve things, and provide a brilliant handover from each shift to the next
  • You’re confident being direct with your team – you’re giving honest feedback, early and often
  • You’ve learned how to help your team to put themselves in the customers’ shoes, taking genuine pride in how we deliver a better service
  • You’re increasingly making decisions at pace and comfortable not knowing all the answers

FAQs

What is the salary for the Customer Experience Manager position?

The salary for the Customer Experience Manager position starts from £34,250.

Where is the location of the role?

The Customer Experience Manager position is located at Low Hall Store, London, E4 8ST.

What is the contract type for this position?

This position is a permanent contract.

What are the working hours like for this role?

The role involves operational in-store management, requiring flexibility to manage a medium to large team and ensure smooth daily operations, including scheduling tasks and breaks.

What experience is required for this position?

Candidates should have some supervisory experience or be looking to step up into a management role, ideally in a fast-paced retail setting.

What kind of career progression opportunities are available?

The role provides clear pathways to progress into Lead Manager roles and eventually Store Management or other leadership roles across the Sainsbury’s family.

What kind of training and support can I expect?

New hires will receive a clear induction and orientation alongside a specific training plan tailored to individual needs, with support and coaching from management.

What employee benefits are offered?

Benefits include a discount card, free food and hot drinks, generous holiday entitlement, pension contributions, access to wellbeing support, and various special offers.

Is there a focus on technology in this role?

Yes, candidates should be comfortable with technology as Sainsbury’s utilizes digital tools for stock management, rotas, and enhancing customer service.

When is the closing date for applications?

The closing date for applications is 19 October 2024.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.