FAQs
What is the location for the Customer Experience Manager position?
The position is located at the Camden Store, Sainsbury's Supermarkets Ltd, 17-21 Camden Road, London, NW1 9LJ.
What is the working schedule for this role?
This is a full-time position.
What type of contract is being offered for the Customer Experience Manager role?
The contract type is permanent.
What is the salary range for this position?
The salary starts from £33,650.
What are the primary responsibilities of the Customer Experience Manager?
The primary responsibilities include ensuring a delightful customer experience from the car park to checkout, managing an in-store team, planning tasks and breaks, addressing performance issues, and driving training, among other operational responsibilities.
What skills and experience are required for applicants?
Applicants should have supervisory experience in a fast-paced environment, be confident in managing diverse challenges, and possess a passion for customer service and the use of technology.
What does success look like in this role?
Success involves supporting the Lead Customer Experience Manager, collaborating with another Customer Experience Manager, providing honest feedback to the team, helping the team empathize with customers, and making decisions confidently.
What opportunities for career progression are available from the Customer Experience Manager role?
The role offers a pathway to move into Lead Manager positions in various departments such as Food, In-store Customer Experience, or further into Store Management and other leadership roles within the Sainsbury’s family.
What additional benefits do employees receive?
Benefits include a discount card, free food and hot drinks, generous holiday entitlement, pension contributions, share schemes, wellbeing support, and special offers on gym memberships and retail vouchers.
What is the closing date for applications?
The closing date for applications is August 16, 2024, at 18:54:00.