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Customer Experience Manager

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Sainsbury's

1mo ago

Applications are closed

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
  • £33.6K
  • London

Requirements

  • We’re open minded about your career trajectory. You’re probably already managing or supervising people in a similarly fast-paced setting and confident to deal with the many different challenges each day throws up – your team are depending on you!
  • You’ll need to share Sainsbury’s love of technology. We’re ahead of the curve here – we do as much as we can digitally – from stock management to rotas.
  • What matters most is you – you’re motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service. After all, that’s what our stores are all about.

Responsibilities

  • As a Customer Experience leader your job is to delight and inspire customers all the way from the car park to the checkout. Whether they’re collecting online orders, stocking up on essentials or filling up with petrol, you’ll make sure they enjoy the very best experience. Reporting into our Lead Customer Experience Manager, your job is focused on operational in-store management, ensuring that your area is running smoothly, day in, day out.
  • There’s an emphasis on managing a medium to large instore team – assigning tasks and planning breaks, creating rotas, addressing performance issues both sensitively and effectively, and helping with recruitment. You’ll be a visible leader on the shop floor, a role model who drives training and creates a team where everyone feels welcome, and colleagues feel safe to challenge the way things are done.

FAQs

What is the location for the Customer Experience Manager position?

The position is located at the Camden Store, Sainsbury's Supermarkets Ltd, 17-21 Camden Road, London, NW1 9LJ.

What is the working schedule for this role?

This is a full-time position.

What type of contract is being offered for the Customer Experience Manager role?

The contract type is permanent.

What is the salary range for this position?

The salary starts from £33,650.

What are the primary responsibilities of the Customer Experience Manager?

The primary responsibilities include ensuring a delightful customer experience from the car park to checkout, managing an in-store team, planning tasks and breaks, addressing performance issues, and driving training, among other operational responsibilities.

What skills and experience are required for applicants?

Applicants should have supervisory experience in a fast-paced environment, be confident in managing diverse challenges, and possess a passion for customer service and the use of technology.

What does success look like in this role?

Success involves supporting the Lead Customer Experience Manager, collaborating with another Customer Experience Manager, providing honest feedback to the team, helping the team empathize with customers, and making decisions confidently.

What opportunities for career progression are available from the Customer Experience Manager role?

The role offers a pathway to move into Lead Manager positions in various departments such as Food, In-store Customer Experience, or further into Store Management and other leadership roles within the Sainsbury’s family.

What additional benefits do employees receive?

Benefits include a discount card, free food and hot drinks, generous holiday entitlement, pension contributions, share schemes, wellbeing support, and special offers on gym memberships and retail vouchers.

What is the closing date for applications?

The closing date for applications is August 16, 2024, at 18:54:00.

Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.