FAQs
What is the main responsibility of a Customer Experience Partner at Maersk?
The main responsibility is to build strong relationships with customers, understand their business needs, deliver excellent customer service, and maximize sales opportunities.
What does the administrative stream include in this job?
The administrative stream includes roles that primarily support others by performing skilled technical, administrative, or operational tasks.
What types of tasks will a Customer Experience Partner typically handle?
Tasks may include customer channel management, case management, customer onboarding, contract and dispute management, file management post-booking, documentation, system updates, operational finance, and proactive communication with customer service.
What level of supervision can a colleague at this level expect?
A colleague can expect to work under supervision, exercising independent judgment within defined boundaries and guidelines.
What qualifications or experience are required for this position?
The position requires skills developed through job-related training and on-the-job experience within a specific job discipline, along with knowledge of standardized work routines and methods.
Does Maersk have a commitment to diversity and inclusion?
Yes, Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking and providing equal opportunities to all applicants.
How does Maersk handle applicants with criminal histories?
Maersk considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
Is assistance available during the application and hiring process at Maersk?
Yes, Maersk is happy to support needs for adjustments during the application and hiring process. Applicants can contact accommodationrequests@maersk.com for assistance.