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Customer Experience Specialist

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Inchcape

29d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Melbourne

AI generated summary

  • You must have proven sales experience, thrive in a fast-paced environment, excel in customer service, be excited about the automotive industry, and hold a valid driver’s license.
  • You will engage customers, showcase vehicle features, manage sales processes, utilize digital tools for tracking, and collaborate with teams to ensure a seamless buying experience.

Requirements

  • Have a strong desire to achieve, with proven sales experience in customer-facing roles.
  • Excel in a fast-paced environment, love multitasking, and are excited about automotive sales.
  • Are passionate about delivering a top-tier customer experience every time.
  • Are enthusiastic about the automotive industry and excited about the products we sell.
  • Have excellent communication skills and are confident using MS Office and digital tools.
  • Are available to work Saturdays, with a weekday off in lieu.
  • Hold a valid driver’s licence.

Responsibilities

  • Product Knowledge: Be the expert. Showcase the unique features and benefits of our vehicles with confidence.
  • Customer Engagement: Build lasting relationships by truly understanding customer needs and offering tailored solutions.
  • Sales & Process Management: Handle everything from introductions and test drives to trade-ins, paperwork, and post-delivery follow-ups.
  • Tech-Savvy Approach: Use digital platforms like Salesforce to ensure accurate customer data and smooth transactions and sales activity.
  • Collaboration: You’ll collaborate across teams to offer customers a seamless, flexible buying experience, whether in-store or online.

FAQs

What are the primary responsibilities of a Customer Experience Specialist at Subaru Essendon?

The primary responsibilities include product knowledge, customer engagement, sales and process management, using digital platforms like Salesforce for transactions, and collaborating across teams to provide a seamless buying experience.

Is prior sales experience required for this position?

Yes, a strong desire to achieve with proven sales experience in customer-facing roles is necessary for this role.

What qualifications are needed for this position?

Applicants should have excellent communication skills, be tech-savvy with proficiency in MS Office and digital tools, and hold a valid driver's license.

What is the work schedule for this role?

The role requires availability to work Saturdays, with a weekday off in lieu.

What opportunities for career progression does Subaru Essendon offer?

Subaru Essendon offers clear pathways for development, with opportunities to move into senior roles within the organization.

What kind of team environment can I expect at Subaru Essendon?

You can expect a supportive, fun, and collaborative team environment where you'll enjoy coming to work each day.

Are there any specific automotive industry requirements for this position?

While a passion for the automotive industry is essential, specific automotive experience is not explicitly mentioned; enthusiasm for the products we sell is key.

What benefits do employees receive?

Employees enjoy benefits such as Wellbeing & Volunteering Leave, vehicle rental discounts, competitive salary packages, and opportunities for career progression.

How can I apply for the Customer Experience Specialist position?

You can apply for the position by submitting your application through the designated application process outlined in the job description.

Is training provided for new hires in this position?

While the job description does not specify, it is common for roles in customer experience and sales to include some form of training for new hires on products and processes.

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Inchcape

Automotive
Industry
10,001+
Employees

Mission & Purpose

Inchcape is the world's leading independent automotive distribution partner. We work with more than 40 of the world's most loved automotive brands to power better mobility, today and in the future. Our 14,500 team members work across 40 country markets in Asia, Australasia and the Pacific; Central and South America; Africa; Europe and the UK.