Logo of Huzzle

Home

Matches

Explore

Manage

Customer Experience Support - Glasgow

image

Motorpoint

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Glasgow

AI generated summary

  • You need a full UK driving licence, a passion for customer service, strong communication and organizational skills, and experience in resolution handling is preferred.
  • You will deliver exceptional customer service, manage admin processes, resolve issues using a CRM system, qualify customer needs, and collaborate with your team to meet service targets.

Requirements

  • A full UK driving licence is essential.
  • You will also need to be really passionate about delivering a great service for our customers, this can be from any industry, whether you have worked in retail, hospitality or any other customer-facing role.
  • We want people who are committed to great customer service and show strong people, communication and organisational skills whilst working and supporting their team with bags of enthusiasm.
  • Experience with resolution handling would be desirable.

Responsibilities

  • Delivering fantastic customer service to ensure customers needs are not just met but exceeded mainly over the telephone and also face-to-face
  • Managing a variety of administration processes such as pre and post-collection queries and issues, with the ability to record, handle and resolve customer issues with empathy and efficiency
  • Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved
  • You will be qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member
  • Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly
  • Working as part of a team to ensure customer service (NPS) targets are met every month

FAQs

What is the salary for the Customer Experience Support position?

The salary is £12.00 per hour plus a bonus.

Where is the job located?

The job is located in Glasgow.

What are the working hours for this role?

The working hours are 40 hours per week, spread over 5 days including weekends.

Is this position permanent?

Yes, this position is a permanent contract.

Is a UK driving licence required for this role?

Yes, a full UK driving licence is essential due to the nature of the role.

What type of customer service experience is preferred?

We are looking for candidates who are passionate about delivering great customer service, with experience in any customer-facing role, such as retail or hospitality.

What are the key responsibilities of the Customer Experience Support role?

Key responsibilities include delivering customer service over the phone and face-to-face, managing administration processes, using the CRM system to resolve customer issues, and ensuring customer needs are met effectively.

What kind of benefits do employees receive?

Employees receive benefits such as paid time off every month, 28 days holiday plus additional days for special occasions, staff discounts on cars, discounts at retailers, healthcare, pension, and training opportunities, among others.

Are there opportunities for personal or vocational development?

Yes, there are vocational and personal development training courses available for employees.

How does the company promote work-life balance?

The company promotes work-life balance by providing paid time off each month to pursue activities that make employees happy and by offering additional holidays for special occasions.

Does Motorpoint encourage diversity and inclusion in its hiring process?

Yes, Motorpoint encourages applications from people of all backgrounds and is committed to removing barriers for applicants.

image

Motorpoint

Car buying made easy

Automotive
Industry
501-1000
Employees
1998
Founded Year

Mission & Purpose

There's no car like a Motorpoint car. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We have 1,000s of cars to choose from, and we only sell nearly new, with all cars under warranty and available at unbeatable prices. We have something to suit every budget and with our price promise, you can be assured that you'll always get the best price for your car.