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Customer Manager

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OpenText

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Germany
    Remote

AI generated summary

  • You should have a related degree, 3-5 years in a customer-facing role, strong communication skills, ability to manage accounts, and fluency in English and German.
  • You will manage key accounts, strengthen relationships, drive retention, identify growth opportunities, handle escalations, and collaborate with teams to ensure customer satisfaction.

Requirements

  • Bachelor of Arts/Science or equivalent degree in Business Administration or related area of study
  • 3-5 years of experience in a customer-facing role in Sales or Customer Success Management preferred (Software Sales is an asset)
  • Eagerness to collaborate within, and across, teams to achieve results as well as an innovative and creative approach to complex challenges
  • Managing, servicing, and upselling an assigned territory of accounts
  • Operating with minimal supervision given latitude for decision making
  • Ability to interact effectively with all levels of a company including C level to Manager combined with strong communication and negotiation skills
  • Ability to prioritize and balance multiple projects, as well as deadlines, in an evolving environment
  • Fluent English and German Language skills both written and spoken

Responsibilities

  • In this role, you are responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing Open Text’s revenue. You will promote Open Text’s solutions, support and services capabilities. As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal and Finance to ensure customer satisfaction
  • Sell the value of Open Text services and support programs and drive retention as well as expansion by developing and strengthening relationships (C level to Manager)
  • Develop and maintain long-term post-sales relationships with customer accounts critical to the company in terms of recurring base revenue and future growth.
  • Manage services and generate sales among key accounts, including upselling and cross-selling.
  • Forecast and track client account metrics.
  • Identify opportunities to grow business with existing clients.
  • Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up and closing renewals prior to expiration
  • Manage customer escalations in collaboration with cross-functional teams to ensure customer satisfaction and continuous improvement
  • Lead and attend client meetings

FAQs

What is the primary responsibility of a Customer Manager at OpenText?

The primary responsibility is to develop and strengthen strategic relationships within assigned accounts, protect and grow OpenText’s revenue, and promote its solutions, support, and services capabilities.

What qualifications are required for the Customer Manager position?

A Bachelor of Arts/Science or equivalent degree in Business Administration or a related area of study is required, along with 3-5 years of experience in a customer-facing role in Sales or Customer Success Management.

Is experience in software sales preferred for this role?

Yes, experience in software sales is considered an asset for the Customer Manager role.

What languages must a candidate be fluent in to apply for this position?

Candidates must be fluent in both English and German, both written and spoken.

What kind of skills are important for a Customer Manager?

Strong communication and negotiation skills, the ability to prioritize and balance multiple projects, and the capability to interact effectively with all levels of a company are important.

How does OpenText approach issues of diversity and inclusion?

OpenText has an Employment Equity and Diversity Policy that aims to maintain an inclusive working environment for everyone, regardless of culture, national origin, race, gender, sexual orientation, or other protected characteristics.

Will the Customer Manager be required to manage escalations?

Yes, the Customer Manager will manage customer escalations in collaboration with cross-functional teams to ensure customer satisfaction and continuous improvement.

What sales activities are involved in the Customer Manager role?

Key sales activities include selling OpenText services and support programs, upselling and cross-selling, forecasting client account metrics, and closing renewals prior to expiration.

Does OpenText offer any assistance for applicants with disabilities?

Yes, OpenText provides assistance and reasonable accommodations during the application or recruiting process for candidates with disabilities.

Are there specific expectations for client interaction in this role?

Yes, the Customer Manager is expected to lead and attend client meetings regularly to develop and maintain long-term post-sales relationships with customer accounts.

How does OpenText handle unsolicited resumes from recruitment agencies?

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies and will not pay any fees related to unsolicited resumes except as required in a written contract.

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OpenText

Technology
Industry
10,001+
Employees

Mission & Purpose

OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world.