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Customer Onboarding Manager

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Deel

8d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Columbus, +2
    Remote

AI generated summary

  • You need 2+ years in B2B SaaS onboarding, strong project management, communication skills, attention to detail, and adaptability. Bonus for HR/Fintech experience, global exposure, tech skills, and multilingualism.
  • You will manage project launches, become a product expert, communicate effectively with stakeholders, solve complex issues, and collaborate with teams to improve implementation processes.

Requirements

  • Experience: 2+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
  • Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
  • Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps.
  • Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
  • Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
  • Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.
  • Bonus Points If You
  • Industry Knowledge: 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus.
  • Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones.
  • Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, Gainsight.
  • Multilingual: Fluent in English, with additional fluency in Spanish and/or Portuguese being a bonus.

Responsibilities

  • Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
  • Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
  • Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
  • Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
  • Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

FAQs

What is the main responsibility of the Customer Onboarding Manager?

The main responsibility of the Customer Onboarding Manager is to onboard clients and set them up for durable relationships with Deel, providing strategic guidance during the onboarding phase on operational and product-related issues.

How many years of experience are required for this role?

A minimum of 2 years of experience in a customer onboarding role supporting a B2B SaaS product is required, particularly in HR, Payroll, and Finance domains.

What skills are essential for this position?

Essential skills for this position include project management, strong communication skills, attention to detail, adaptability, and a customer-centric approach.

Do I need to have a technical background to apply?

While a technical background is not essential, proficiency in tools such as JIRA, SFDC, G Suite, and Gainsight is considered a bonus for candidates.

Is experience in a global setting important for this role?

Yes, having experience working with clients and team members from multiple countries and across multiple time zones is considered beneficial.

What kind of training or resources will be provided to help me succeed in this role?

You will become a Deel expert and a go-to resource by deeply understanding our products/services, supported by access to information and collaborative teams.

Does Deel offer flexibility in working hours?

Yes, Deel supports flexible working arrangements, including remote work options and WeWork access where available.

Can I apply if I am not fluent in English or another language?

Fluency in English is required, and additional fluency in Spanish or Portuguese is a bonus, but not mandatory for application.

What benefits does Deel provide to its employees?

Deel offers fair and competitive pay, stock grant opportunities, tailored computer equipment, remote work flexibility, and additional perks based on employment status and location.

How does Deel approach diversity and inclusion in its hiring process?

Deel is committed to being an equal-opportunity employer and encourages applications from suitably qualified candidates regardless of various characteristics, actively promoting diversity and inclusion in the workplace.

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Deel

Deel helps businesses hire anyone, anywhere. It's global payroll for employees and contractors from around the world.

Finance
Industry
501-1000
Employees
2019
Founded Year

Mission & Purpose

Deel is the all-in-one HR platform for global teams. It helps companies simplify every aspect of managing an international workforce, from culture and onboarding, to local payroll and compliance. Deel works for independent contractors and full-time employees in more than 150 countries, compliantly. And getting set up takes just a few minutes. Today, Deel serves over 15,000 customers from SMBs to publicly traded companies.