FAQs
What are the minimum qualifications for the Customer Onboarding Strategist position?
The minimum qualifications include a Bachelor’s degree in Marketing, Advertising, or equivalent practical experience, 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing, experience meeting B2B business goals, and the ability to communicate fluently in French and English.
What preferred qualifications should candidates have?
Preferred qualifications include experience collaborating across different teams, managing stakeholders, managing and customizing for a customer base, being proactive and independent, excellent creative thinking and problem-solving skills, and the ability to multi-task and manage multiple projects while paying attention to detail.
What are the primary responsibilities of a Customer Onboarding Strategist?
The primary responsibilities include managing trusted relationships with clients, contributing to team performance against quarterly business targets, creating tailored pitches for clients, finding creative ways to improve client relationships, and delivering data-driven strategic recommendations to customers.
What type of businesses will I be working with in this role?
You will be working with small- and medium-sized businesses (SMBs) that partner with Google, which vary in shape, size, and market cap.
Is fluency in other languages besides French and English beneficial for this role?
While fluency in French and English is a requirement, additional language skills may be beneficial depending on the client base and market needs.
What is the work environment like within the Google Customer Solutions team?
The Google Customer Solutions team fosters a collaborative and supportive work environment where team members work together to achieve customer success and have the opportunity to make a real difference for business owners.
Are there opportunities for professional development and growth in this role?
Yes, working in the Google Customer Solutions team offers opportunities for professional development through exposure to various projects, collaboration with experienced colleagues, and access to Google’s resources and training programs.
How does this role contribute to customer success?
This role contributes to customer success by providing tailored support and solutions to help clients achieve their business goals, improving client relationships, and offering insight-driven recommendations to enhance performance.
What is Google’s stance on diversity and inclusion in the workplace?
Google is committed to being an equal opportunity workplace and an affirmative action employer, promoting equal employment opportunity regardless of various personal identifiers and considering qualified applicants regardless of criminal histories, consistent with legal requirements.