FAQs
What is the job title for this position?
The job title is Customer Operations Manager.
What responsibilities does the Customer Operations Manager have?
The Customer Operations Manager is responsible for designing and implementing initiatives to improve customer support experiences, leading various change management projects, improving operational performance, analyzing customer data, and collaborating with cross-functional partners.
What qualifications are required for this position?
Candidates need a Bachelor's Degree, a minimum of 7+ years of experience in consulting, operations, or strategy-related roles, and experience in building efficient processes that scale. Advanced analytical skills and experience in customer experience strategy are also important.
Is there a specific location requirement for this role?
Yes, team members for this role are required to be within commuting distance of our San Francisco, CA; Los Angeles, CA; New York, NY; or Phoenix, AZ hubs.
What is the salary range for this position?
The salary range for this position is $165,000/year to $185,000/year, along with benefits and equity.
What benefits does Whatnot offer to its employees?
Whatnot offers benefits including flexible time off, health insurance options, remote work support, care benefits, a 401k retirement plan with employer match, parental leave, and more.
Are there opportunities for professional development in this role?
Yes, the role involves leading high-impact initiatives and working across various functions, providing opportunities for professional growth and development.
What kind of work environment can be expected in this position?
The role is in a fast-paced, collaborative work environment, and values low ego, a growth mindset, and a focus on high impact.
Do employees have flexibility with their work hours?
Yes, Whatnot offers a flexible time off policy that supports work-life balance.
Does Whatnot promote diversity and inclusion in the workplace?
Yes, Whatnot is proud to be an Equal Opportunity Employer and values diversity, ensuring a respectful and supportive work environment for all employees.