Logo of Huzzle

Home

Matches

Explore

Manage

Customer Order Management Representative - Level IV

image

Cummins Inc.

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
    Logistics
  • Pune

AI generated summary

  • You should have a relevant degree, 3+ years in order management or supply chain, strong computer skills, attention to detail, time management, and be team-focused. Shift is 5 PM-2 AM.
  • You will manage customer orders, ensure timely shipping, resolve inquiries, maintain accurate records, ensure compliance, and support customer visits, all while coaching team members and leading initiatives.

Requirements

  • Degree in related field preferred.
  • 3 plus years of relevant customer order management, account management or in the supply chain field.
  • This position may require licensing for compliance with export controls or sanctions regulations.
  • Team focused and passionate about customer support
  • Time management: Demonstrates effective and efficient use of individual and organizational time to achieve key business objectives
  • Attention to detail: Accurate data entry skills Fast typing speed with accuracy, extreme attention to detail
  • Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook)
  • Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systems
  • Shift Time- 5 PM- 2 AM
  • Job Supply Chain Planning
  • Organization Cummins Inc.
  • Role Category Hybrid
  • Job Type Office
  • ReqID 2409300
  • Relocation Package No

Responsibilities

  • Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline. Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation. Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance. Supports Supervisor with hosting customer visits at local facility. Develop, prepare and distribute standard and customized internal and customer reports. Coaches team members on Customer Order Management policies, procedures and metrics. Leads a Customer Order Management departmental goal or initiatives to support a more proactive customer support organization.

FAQs

What are the key responsibilities of a Customer Order Management Representative - Level IV?

The key responsibilities include managing customer accounts throughout the entire order life cycle, acting as the single point of contact for customers, ensuring orders are shipped on time, resolving complex customer inquiries, and maintaining accurate records of interactions.

What qualifications do I need for this position?

A degree in a related field is preferred, along with 3 plus years of relevant customer order management, account management, or supply chain experience.

What are the required competencies for this role?

Required competencies include collaboration, effective communication, customer focus, results-driven mindset, self-development, proactive customer support, knowledge of the order life cycle, attention to detail, and valuing differences.

What hours will I be working as a Customer Order Management Representative - Level IV?

The shift time for this position is from 5 PM to 2 AM.

Is there a need for licensing in this position?

Yes, this position may require licensing for compliance with export controls or sanctions regulations.

What kind of experience is preferred for this role?

Candidates should have team-focused experience and a passion for customer support, along with effective time management and attention to detail.

What computer skills are necessary for this position?

Intermediate to advanced computer skills are required, especially with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook, along with the ability to navigate computerized data entry systems.

Will I be required to coach other team members?

Yes, part of the responsibilities includes coaching team members on Customer Order Management policies, procedures, and metrics.

What type of reports will I be required to prepare?

You will need to develop, prepare, and distribute standard and customized internal and customer reports.

Is there a relocation package available for this position?

No, there is no relocation package available for this position.

image

Cummins Inc.

Automotive
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced. From your first day at Cummins, we’re focused on understanding your talents, current skills and future goals – and creating a plan to get you there. Your journey begins with planning your development and connecting to diverse experiences designed to spur innovation. From our internships to our senior leadership roles, we attract, hire and reward the best and brightest from around the world and look to them for new ideas and fresh perspectives.