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Customer Representative

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Concentrix

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
  • Barcelona

AI generated summary

  • You must be bilingual in French and English, know IT platforms, have customer care skills, and be able to resolve or escalate customer inquiries effectively.
  • You will handle incoming customer calls, log details, resolve issues within SLA, maintain product knowledge, and escalate service concerns to your Mentor.

Requirements

  • Are bilingual or proficient in French with advanced English level
  • Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
  • Have good disposition to work in a customer service environment
  • Have customer care skills – ability to listen to and understand the customers’ needs
  • Can take ownership of, and progress calls to resolution or to escalate call to resolution

Responsibilities

  • Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
  • Log call details onto call management systems and provide response and resolution within SLA
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers
  • Escalate potential service issues initially with Mentor.

FAQs

What is the job title for this position?

The job title is Customer Representative (French-speaking).

Where is the job location?

The job is located in Barcelona, Spain.

Is this position on-site or remote?

This position is on-site.

What languages are required for this role?

The required languages are English and French.

What does the Customer Representative do?

The Customer Representative takes incoming customer calls, logs call details, maintains service and product knowledge, and escalates potential service issues.

What are the working hours for this position?

The working hours are Monday to Friday from 9:00 to 18:00, full-time at 39 hours per week.

Is there any training provided for this role?

Yes, there is full paid training on the company and the project you'll be working on.

What is the salary for this position?

The salary is 18,400 euros gross per year plus up to 2,500 euros gross per year in bonuses.

What kind of career growth opportunities are available?

There are career development programs and specialized courses available for personal and professional growth.

Does the company support diversity and inclusion?

Yes, the company is dedicated to creating a diverse, inclusive, and authentic workplace for everyone.

Are there any referral bonuses?

Yes, there are bring-a-friend (referral) bonus opportunities.

What qualifications are preferred for this role?

Preferred qualifications include proficiency in French and advanced English, knowledge of IT platforms, and customer care skills.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.