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Customer Representative (Portuguese-speaking) On Site - Healthcare Industry GH03

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Concentrix

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare
  • Madrid

AI generated summary

  • You must be bilingual in Portuguese and advanced in Spanish, have strong communication skills, be detail-oriented, adaptable, and have experience in customer service and Salesforce.
  • You will organize appointments, make follow-up calls, manage tasks, provide customer service via phone and email, document interactions, and stay updated on services in a fast-paced environment.

Requirements

  • Are proficient or bilingual in Portuguese with advanced Spanish
  • Possess excellent organizational, listening and communication skills
  • Are detail oriented, open-minded, communicative and adaptable to different types of customers
  • Can work effectively in a fast-paced, multitasking environment
  • Interest in the healthcare industry
  • Previous experience in customer service or Backoffice
  • Experience with Salesforce

Responsibilities

  • Efficiently organize and book appointments for customers
  • Make outbound calls to follow up on appointments and customer inquiries
  • Manage multiple tasks and priorities within a fast-paced environment
  • Perform various back-office tasks to support customer service operations
  • Provide excellent customer service both via phone and email
  • Gather and document all necessary information during customer interactions to ensure high-quality service
  • Continuously update knowledge of the company's services and procedures
  • Maintain a professional demeanour, even in stressful situations

FAQs

What language skills are required for this position?

Proficiency or bilingual skills in Portuguese and advanced Spanish are required for this position.

Is this position full-time or part-time?

This position is full-time, with a 39 hours/week permanent contract.

What are the working hours for this job?

The working hours are Monday to Friday, from 09:00 to 19:00.

Is prior experience in the healthcare industry necessary?

While an interest in the healthcare industry is beneficial, prior experience is not mandatory.

What qualifications or skills should I have to apply?

Candidates should possess excellent organizational, listening, and communication skills, and be detail-oriented and adaptable to different types of customers.

Will there be training provided for new hires?

Yes, full paid training on the company and the project will be provided.

What benefits are included with this position?

Benefits include a competitive salary, potential bonuses, career development programs, specialized courses, language classes, and a central location in Madrid.

Can I apply even if I don’t meet all the qualifications?

Yes, if you feel you don’t check every box, you are still encouraged to apply, as the company will do its best to match you with the right job.

Is there an opportunity for career growth in this position?

Yes, the company offers career development programs and opportunities for personal growth.

How do I apply for this position?

If you feel this job is the perfect next step in your career journey, you can apply through the company’s application portal.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.