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Customer Representative (Spanish-speaking) On Site - Healthcare Industry GH03

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Concentrix

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Healthcare
  • Madrid

AI generated summary

  • You must be bilingual in Spanish, possess strong communication and organizational skills, adapt well to fast-paced environments, have customer service experience, and know Salesforce.
  • You will book appointments, make follow-up calls, manage tasks, support back-office operations, provide customer service via phone and email, and maintain professionalism in a fast-paced environment.

Requirements

  • Are proficient or bilingual in Spanish with advanced Spanish
  • Possess excellent organizational, listening and communication skills
  • Are detail oriented, open-minded, communicative and adaptable to different types of customers
  • Can work effectively in a fast-paced, multitasking environment
  • Interest in the healthcare industry
  • Previous experience in customer service or Backoffice
  • Experience with Salesforce

Responsibilities

  • Efficiently organize and book appointments for customers
  • Make outbound calls to follow up on appointments and customer inquiries
  • Manage multiple tasks and priorities within a fast-paced environment
  • Perform various back-office tasks to support customer service operations
  • Provide excellent customer service both via phone and email
  • Gather and document all necessary information during customer interactions to ensure high-quality service
  • Continuously update knowledge of the company's services and procedures
  • Maintain a professional demeanour, even in stressful situations

FAQs

What is the job title for this position?

The job title is Customer Representative (Spanish-speaking) On Site - Healthcare Industry GH03.

Is this position on-site or remote?

This position is on-site in Madrid.

What are the working hours for this role?

The working hours are full-time, 39 hours per week, Monday to Friday, from 09:00 to 19:00.

What languages are required for this position?

Proficiency in Spanish and English is required.

What qualifications are preferred for applicants?

Candidates should have advanced Spanish proficiency, excellent organizational and communication skills, be detail-oriented, and adaptable in a fast-paced environment. Experience in customer service or the healthcare industry is a plus.

What is the salary range for this position?

The salary is €18,000 gross per year, plus up to €1,900 gross per year in bonuses.

Does this role offer any training?

Yes, the role offers full paid training on the company and the project you'll be working on.

Is there an opportunity for career growth in this position?

Yes, there are career development programs, specialized courses, and language classes available for personal development.

Are there any bonuses available for this role?

Yes, there is a potential bonus of up to €1,900 gross per year.

How can I apply for this job?

You can apply for this job by submitting your application through the company's career portal.

What kind of support can employees expect in this role?

Employees will receive continuing support, training, and resources needed to succeed in their role.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.